Reverse Logistics Technician 1

**Scope:** ---------- Follows established procedures on routine work Requires detailed instructions **Your Roles and Responsibilities:** ------------------------------------ * Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics. * Assist with inventory, asset management and e-recycling. * Use ticketing systems with a focus on customer service, SOP adherence, and quality. * Use ticketing systems to report individual work accomplishments and to track metrics. * Utilize inventory data management software to maintain inventory accuracy and workflow. * Triage, handle and fulfil customer requests via a web portal and in person as needed. * Receive and inspect  return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor. * Load and unload shipments; loading dock duties as assigned. * Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. * Unbox, stock inventory on shelves, break down packing materials. * Assist in inventory procedures including the actual total count of stock items and spot check as needed. * Perform cleanup duties to maintain the warehouse in a safe and orderly manner. * Contribute to large scale global projects as needed. * Hardware data destruction and collection for e-recycle. * Hardware sanitization and quality checks to ensure hardware reliability and reuse. * Coordination with Third party vendors for executing collection and recycling activities. * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. **Required Qualifications/Skills:** ----------------------------------- * High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. * High attention to detail and ability to follow other technicians’ direction to ensure quality. * Effectively utilize ticket, inventory, and dispatch management systems. * Determines methods and procedures on new assignments and may coordinate activities of other personnel. * Networks with key contacts outside one’s own area of expertise. * Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. * Strong organizational skills including effective record-keeping and maintenance techniques. * Basic knowledge of computer hardware with the ability to learn new software. * Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. * If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. * Understands policies and objectives of the assigned program and corresponding activities. * Knowledge of health and safety regulations. * Proficient English communication in terms of speaking,writing and reading.