Risk Claims Manager

**Job Title:** Risk Claims Manager **Department:** Compliance **Job Status:** Exempt **Compensation:** **Direct Reports:** Yes **COMPANY OVERVIEW** CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! **SALARY RANGE:** $85K–95K _Salary is based on education and years of experience._ **JOB SUMMARY** The Risk Claims Manager directly manages the company's auto liability and workers' compensation claims. This is an individual-contributor role with no direct reports — the Risk Claims Manager will manage claims for physical property damage, auto vehicle damage, and other verifiable damage, rather than overseeing a claims staff. The role ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures, and directly manages workers' compensation claims, including return-to-work documentation and modified duty job offers. The Risk Claims Manager will recommend measures to reduce or eliminate losses due to accidents and injuries. **This position has the potential to be remote.** **ESSENTIAL JOB DUTIES** * Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves. * Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution. * Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed. * Provide excellent customer service when speaking with insureds/claimants by phone. * Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested. * Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations. * Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees. * Other duties as assigned. **MINIMUM REQUIREMENTS** * At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role. * Extensive knowledge of liability claims administration, including litigation avoidance. * Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills. * Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills. * Ability to collaborate effectively with cross-functional teams. * Excellent verbal and written communication, presentation, interpersonal, and analytical skills. * Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred. * Knowledge of statistical process control desirable.