Risk Management Administrator

**Job Description:** Job Description The Risk Management Administrator plays a key role in supporting Dave & Buster’s Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters. This position provides critical support in workers’ compensation, general liability, automobile, and property claims while maintaining strong relationships with team members, guests, and business partners. ### **What You’ll Do** * **Claims Administration** * Manage intake and reporting of incidents and claims in the risk management information system. * Request, review, and prepare wage records and statements for submission to third-party administrators. * Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details. * Support initial outreach to guests following incidents when needed. * **Collaboration & Communication** * Partner with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time. * Communicate with insurance carriers and claims administrators regarding workers’ compensation, general liability, automobile, and property claims. * Coordinate preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices. * Provide friendly, professional support to team members, managers, and guests via phone and email. * **Employee & Guest Relations** * Work directly with injured employees to maintain goodwill and support return-to-work efforts. * Assist in pre-litigation efforts by compiling and preparing relevant claim documentation. * Handle sensitive or confrontational situations with professionalism and discretion. * **Reporting & Administration** * Maintain and track property damage reports and settlement details. * Prepare and update monthly and quarterly reports, primarily in Excel. * Process invoices related to premiums, deductibles, special funding, and programs with accuracy. * Coordinate Certificates of Insurance requests. * Support the broader Risk Management & Security team with additional tasks and projects as needed. ### **What We’re Looking For** * Strong organizational skills, attention to detail, and ability to follow through on multiple priorities. * Excellent written and verbal communication skills; comfortable handling phone and email inquiries. * Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners. * Ability to review and interpret claims data, legal documents, and spreadsheets. * Proficiency in Microsoft Excel; comfortable working with large sets of data. * Sound judgment, discretion, and commitment to confidentiality. **WHAT’S IN IT FOR ME?:** Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions. * Exclusive discounts on food and games at Dave & Buster's. * Paid Time Off (PTO) that increases with tenure. * 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year. * Livongo, SurgeryPlus, and Telehealth benefits * 401k with company match following 6 months of employment. * Buster’s Legacy Fund (Support Team Members during difficult Times) * Employee Assistance Program (EAP) Offerings. * Work out facility on-site. * Employee Power Card | Free Video Games. **We work hard, play hard and have FUN!** **Salary Range:** 50940 \- 67920 We are an equal opportunity employer and participate in E-Verify in states where required.