Rn Trainer

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Temporary trainer position to support seasonal ramp **Job title:** RN Trainer (Contract) **Job Description:** **Education:** * RN **Mandatory Skills:** * Strong clinical judgment and case management expertise. * Ability to ensure readiness to production by validating OJT/nesting performance against client expectations. * Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases. * Knowledge of Medicare and Medicaid program requirements and payer criteria. * Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities. * Proficiency in training documentation, reporting, and administrative accuracy. * Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data. * Strong communication and presentation skills, with the ability to simplify complex concepts. * Collaboration and stakeholder management with clients, operations, and quality teams. * Effective time management and workload prioritization in a fast-paced environment. **Roles & Responsibilities:** * Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments. * Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts. * Complete and maintain certification through the client-led Train-the-Trainer program. * Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time. * Maintain training documentation and materials, ensuring alignment with client requirements and program standards. * Manage training schedules, logistics, and learning resource inventories. * Monitor learner progress through case simulations, knowledge checks, and performance metrics. * Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off. * Partner with Operations and Quality teams to embed client program requirements into training delivery. * Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs. * Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities. * Stay current with payer policies, client requirements, and best practices in adult learning. * Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS). **Location:** Work@Home USAUnited States of America