Rooms Controller

Hourly Rate: $23.40 Are you looking for a place where meaningful moments are made together?     **Hourly Wage:** $23.40 **Shift:** 1st/2nd; must be available to work weekends and holidays **Position type:** Full Time At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Rooms Controller** at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perk:** * Free On-Site Parking   * Department celebrations  * Associate Appreciation Week  * Monthly associate recognition and reward programs **As a Rooms Controller, a typical day will include:**   * Assigns a room according to guest requests and preferences whenever possible.  * Reviews/Tracks/Accommodates requests for room/check-out changes when possible.   * Performs duplicate reservation checks; block rooms.   * Confirms reservations and cancellations.    * Communicates to appropriate staff that there are guests who are waiting for an available room.     * Organizes and coordinates check-in/pre-registration procedures for arriving groups.   * Reviews requests for late check-outs and approves according to occupancy.    **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a Rooms Controller at HVC:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.