Rostering Coordinators - Day Shifts

**About the Company**  ---------------------- As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at **[www.msssecurity.com.au](http://www.msssecurity.com.au/).** * Competitive salary | Parramatta based | 5 min from public transport hub * Work in a supportive team to meet crucial business goals * Join one of Australia's largest security companies and an Employer of Choice **About the Role** As a **Rostering Coordinator** (known internally as a **Service Delivery Coordinator**), you will manage workforce rosters, respond to operational requests, conduct employee welfare calls and ensure service delivery standards are maintained across a portfolio of clients. This is a **day-shift position** with rostered shifts across weekdays and weekends. **Roster Pattern** * **Training**: 8:00am – 4:00pm * **Week** **1**: 5:30am – 1:30pm or 6:00am – 2:00pm (depending on portfolio) * **Week 2**: 10:00am – 6:00pm **What You’ll Bring** * A strong commitment to delivering exceptional **customer service**. * The ability to work collaboratively in **a supportive team environment**. * Confidence managing competing priorities in **a fast-paced setting**. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in **Microsoft Office** and the ability to quickly learn new systems. * Previous experience in rostering, administration, workforce planning or a contact centre is highly regarded. **What You’ll Need** * Previous experience in rostering, administration, workforce planning or a contact centre environment. * Excellent communication and interpersonal skills. * A professional and confident phone manner. * Full Australian working rights. * Australian Citizenship (required due to government client requirements). * Ability to successfully complete a National Police Check. * Availability to complete your initial training from our Parramatta office. **Why Join MSS Security?** * Supportive and inclusive team culture. * Genuine career development opportunities. * Stable, permanent role with a growing national company. * Convenient Parramatta location close to major transport links. * The opportunity to play a key role in supporting essential services across Australia. **Veterans are encouraged to apply.** If you enjoy working with people, solving problems and making every shift count, we’d love to hear from you. **How to apply** ---------------- MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity. We are proud to: * be certified by the Workplace Gender Equality Agency, * be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV. Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.