Sales Administration Specialist - Boutique Roma

**Context & Environment**: In a demanding and constantly evolving environment, we contribute to the smooth running of cash operations and therefore protect CHANEL by ensuring compliance with the flow of money. **Client Relationship and Payment Procedures Management**: At CHANEL, the Sales Administration Specialist role stands out for its strong client-facing component. Beyond administrative duties and safeguarding compliance, this position requires clearly and professionally explaining payment procedures to clients, both in-boutique and remotely, and engaging in effective conversations to resolve any issues. Maintaining a high standard of service while ensuring strict adherence to company policies is one of the key challenges of this hybrid role, which calls for outstanding communication skills, empathy, and a client-centric mindset. **KEY PARTNERS**: Boutique operations, accounting team. **IN THIS METIER, WE ARE ENERGIZED BY**: Protecting CHANEL by ensuring cashing compliance related tasks \- Liaising with internal Accounting on the following topics: \- Preparing cash deposits \- Producing daily recap documents \- Checking and filing all cash register documents which require special authorization and archiving (returns, self-certification, Policy on sale, export sales, gifts, etc.) \- Compiling daily accounting figures \- Countersigning register closure documents \- Preparing monthly and daily documents to send to headquarters \- Managing petty cash: tracking expenses, justifying them and sending them to the accounting department \- Ensuring cash register closures \- Participating in call conferences, meetings, training and update activities concerning cash desk/payments/fiscal system topics, and sharing related information with the store team Contributing to the client experience by supporting payment services: \- Clearly explain payment procedures to clients both in person and remotely, ensuring their understanding and satisfaction \- Completing bank transfer operations: \- Sending the link to the client \- Checking that the transfer has arrived and is assigned to the boutique and notifying the Fashion Advisor \- Checking the conformity between the payment and the reservation \- In case of an unrelated transfer, carrying out research to ensure correct allocation and informing the accounting department \- Engaging in direct conversations with clients to resolve payment-related issues, always maintaining CHANEL’s high standards of service and compliance \- Supporting the Fashion Advisors in the most complicated cash register procedures and on all payment topics and procedures in case of need \- Taking charge of MRM call sorting and solutioning for all cases of payment/cash register requests Contributing to the smooth running of cash operations by material availability: \- Daily reassortment of cash desk positions with needed materials **HOW WE CREATE AN IMPACT**: We contribute to the Financial Health of the company by ensuring cash compliance. We contribute to Client Engagement by facilitating complex cashing operations and supporting the sales team. **Dettagli contrattuali:** -------------------------- * Applicazione del CCNL Terziario Commercio * Tipologia di contratto: Temporary * Fascia salariale prevista (RAL): da 27.000 euro, commisurata all'esperienza * Ticket restaurant