Sales Coach

Job Title: Sales coach Job Description **We're Looking for a Driven Sales Coach** We are seeking a motivated and results-oriented **Sales Coach** who will be responsible for improving the sales and quality performance of individual Sales and Service Representatives. In this role, you will monitor calls and provide both one-on-one and group coaching to help employees enhance their sales skills and overall performance. **Key Responsibilities** * Improve sales and quality results through coaching and development of Sales and Service Representatives. * Identify sales and quality improvement opportunities for individuals and the contact center as a whole. * Develop action plans to leverage new and existing opportunities related to sales, products, and services. * Create and deliver performance improvement materials focused on specific products and/or sales and quality skills. * Analyze and document employee interactions and monitor the effectiveness of coaching initiatives. * Collaborate closely with Team Leaders. * Report identified opportunities regarding scripts, processes, and systems. * Document coaching sessions and interactions with Sales and Service Representatives. * Follow up on coaching effectiveness by measuring performance improvements. * Provide recommendations based on observations related to scripts, call flows, and system optimization opportunities. **Education & Professional Qualifications** * 3 to 5 years of relevant experience, or an equivalent combination of education and professional experience. **Candidate Profile** * Proficiency in Microsoft Office applications, particularly Word and Excel. * Strong analytical skills. * Previous experience in a telemarketing or contact center environment. * Thorough understanding of effective sales techniques and their practical application. * Excellent verbal and written communication skills. * Positive and approachable personality. * Ability to guide individuals toward achieving goals through negotiation, teamwork, motivation, and people development, while serving as a role model within the organization. * Strong decision-making, innovation, and problem-solving abilities. * Ability to establish and execute action plans to achieve specific objectives while leveraging available resources effectively. * Proven coaching and performance development skills, including the ability to provide constructive feedback and implement successful action plans. * Detail-oriented with a strong focus on sales performance. * Excellent support skills and ability to perform well under pressure. * **English (C1)** * **Swedish (C1)** Role Details 📅 **Start Date:** November 3 📍 **Location:** Kalmar, Sweden (Borgmästaregatan 5) If you're ready to take on this exciting challenge and advance your career with **Concentrix**, we encourage you to **apply now!** 🚀 Location: SWE Kalmar - Borgmästaregatan 5 Language Requirements: English (Required), Swedish (Required) Time Type: Full time