Sales Consultant

**Let's Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** To provide quality sales service that results in the production of business from new and existing sources which contributes to the profitability and growth of the company. * **To generate and conclude sales from new and existing client sources** * Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets. * Telephonically guide customers through the product offering, pricing, terms and conditions. * Provide accurate and efficient quotation/s to customers. * Maintain an agreed lead to sale ratio. * Maintain an agreed lead to quote ratio. * Maintain an agreed quote to sale ratio. * Required to work shifts as scheduled. * Manage all allocated leads. * Sell according to agreed targets for the day. * Maintain a 90% QA average on all calls. * Accurately and efficiently capture all customer data. * Finalise calls at point of contact, where possible. * Forward accurate policy documents to customers within mandated timeframes. * Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards. * Manage time and workloads to ensure that deadlines and targets are met. * Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer. * Quality service delivery * Provide customer services in line with quality and performance standards. * Build positive customer relations and solve or escalate customer queries and complaints. * Gather feedback on customer satisfaction and report to the relevant parties. * Proactively suggest improvements in customer service and relations where applicable. * Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. * Cost control and governance adherence * Proactively ensure use of time, of resources, money, materials or equipment is in line with organisational policies and procedures. * Comply with corporate governance policies, procedures and standards. * Operate within agreed mandates. * Quality people practices * Align own behaviour with the organisation culture and values. * Share and transfer product, process and systems knowledge to colleagues. * Collaborate and work with the iWYZE team to deliver required service levels. * Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved. * Ensure achievement of own performance objectives. * Actively share information with other team members regarding successes, issues, trends and ideas. * Actively participate in own professional development and career * Grade 12 * Appropriate insurance qualification (FAIS & RE non-negotiable) * 2 years’ experience working in a call centre. Long Term Insurance experience would be advantageous. * **Competency Descriptors:** * Customer: Putting the customer at the heart of business decisions and driving to improve value for customers. * Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries. * Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas. * Personal Mastery: Learns and actively works to build self-awareness,; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures. * Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals. na **Skills** Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques **Competencies** Communicates Effectively Customer Focus Decision Quality Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy **Education** NQF Level 3 & NQF Level 2 - Below school leaving **Closing Date** 16 August 2026 , 23:59 _**The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.**_ _**The Old Mutual Story!**_