Sales Enablement & Process Excellence Intern

**Are you ready to get ahead in your career?** * We want to empower you to turn your ambitions into achievements. * We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. * Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. * To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. **Why does this job exist and why is it critical?​** The **Sales Enablement & Process Excellence Intern** will support the optimization and continuous improvement of sales operations processes across Distributor and Direct Sales channels. This role plays a critical part in enhancing operational efficiency, improving process governance, and supporting business productivity through process documentation, data-driven insights, automation initiatives, and operational reporting. The internship provides valuable exposure to sales operations, process excellence, business analytics, automation, and channel enablement within a dynamic and fast-paced telecommunications environment. What are you accountable for? ----------------------------- * **Document operational processes and develop Standard Operating Procedures (SOPs)** by mapping end-to-end workflows across Distributor and Direct Sales channels, including payroll support processes, claims management, reporting cycles, and operational approval processes to enhance process visibility and standardization. * **Support process improvement and automation initiatives** by identifying repetitive manual activities, conducting process mapping exercises, recommending workflow enhancements, and assisting in the implementation of digital tools and automation solutions to improve operational efficiency. * **Develop and maintain operational dashboards, trackers, and reporting tools** to provide greater visibility into channel performance, operational productivity, and key business metrics, while ensuring reporting accuracy and consistency. * **Perform sales operations analysis** by monitoring operational data, identifying trends, bottlenecks, and compliance gaps, and providing actionable recommendations to improve turnaround time, productivity, process effectiveness, and overall operational performance. * **Support channel enablement and knowledge management initiatives** by creating guidebooks, process manuals, training materials, and knowledge repositories that enhance operational consistency, accelerate onboarding, and improve information accessibility across sales channels. Who are we looking for? ----------------------- * Currently pursuing a **Bachelor's degree in Business Analytics, Data Analytics, Business Administration, Industrial Engineering, Information Systems, Operations Management, or related disciplines**. * Strong **analytical and problem-solving skills**, with the ability to interpret operational data, identify process inefficiencies, and generate actionable business recommendations. * Proficient in **Microsoft Excel**, with experience in data analysis, reporting, and dashboard development. Knowledge of **Power BI, Tableau, Power Automate, and Microsoft Copilot/GenAI tools** is an added advantage. * Familiarity with **process mapping, workflow documentation, and process improvement methodologies**, with an interest in operational excellence and business process optimization. * Demonstrates strong **written communication, attention to detail, organizational skills, and the ability to work independently while managing multiple assignments in a fast-paced environment.** Value-Added Project Opportunity ------------------------------- The intern will have the opportunity to lead a **Sales Operations Process Excellence Project** aimed at improving operational effectiveness across Distributor and Direct Sales channels. Project Scope: * Map and document existing operational workflows * Identify inefficiencies, bottlenecks, and repetitive manual activities * Develop SOPs, process documentation, and knowledge repositories * Recommend and support implementation of automation opportunities * Build dashboards and reporting templates to improve operational visibility and decision-making Expected Outcomes: * Reduced manual effort through process improvements and automation * Improved process consistency and governance * Enhanced documentation and knowledge sharing * Better operational visibility through reporting and dashboards * Scalable and sustainable sales operations practices for the organization Additional Information ---------------------- * Internship opportunities are available for candidates who can start in September and able to commit to a **6-month internship period**. * Applicants are encouraged to **state their internship availability period clearly in their CV**. * Due to the high volume of applications, **only shortlisted candidates will be contacted**. **What’s next?** * Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. * Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.