Sales Manager Japan

**Main duties and responsibilities** * Delivery of own account management targets * Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services * Responsible for leading own team of account managers and developing account specific plans for each of them * Achieve retention of all accounts * Delivery of account specific contractual obligations * Account Plan for any key account to be discussed min 2 times yearly * Delivery of new business/store affiliation * Customer relationship management to reach partnership level * Improve merchant knowledge and expertise with our services * Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team * Accurate use of CRM to plan, record and report account specific activity * Follow Global Blue (GB) guidelines and excellent usage of GB sales tools  * Accurate use of Salesforce CRM to plan, record and report account specific activity * Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way * Support any commercial activities including training and presentation * Willing and able to travel to various stores for training or to conduct merchant meetings * Conduct merchant affiliations for new accounts * Resolve any issues faced by merchants * Travel to visit merchants, as required **Background and Education** * Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred   **Specific skills and knowledge** * Fluent in Japanese and English * Solution provider, establish partnership and ability to create trust and personal relationship * Good consultative selling and strong analytical and negotiation skills * Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills * Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable * Highly organised and able to effectively manage conflicting and competing priorities. * Strong ability to deliver presentation and with excellent presentation skills * High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)