Sales Operations Associate

**When our values align, there's no limit to what we can achieve.**   At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Job Description: ---------------- Sales Systems Enablement & Commercial Support * Administer user access and licenses across Salesforce and related commercial platforms, including user provisioning and de‑provisioning, license assignment, role‑based access changes. * Support access governance and compliance by maintaining license inventory, conducting periodic access reviews and reconciliations, and helping resolve access or license discrepancies across Salesforce and related tools. * Collaborate with commercial team to ensure critical sales execution and forecast data is recorded in Salesforce.com * Manages Salesforce data cleanliness and data quality on an ongoing basis * Help develop and manage end user and administrative training documentation in supporting sales training & onboarding program * Provide ad-hoc system support by troubleshooting the user issues and providing user guidelines * Drive process improvements, system enhancements and automation opportunities where possible. * Manage sales territories and account mapping through SFDC Reporting & Analytics * Manage SFDC dashboards and sales metrics reporting and analyses * Update and distribute weekly, monthly, and quarterly sales reports with the latest business results and commentary * Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources. * Pull data from multiple data sources, including Salesforce.com, customer satisfaction reports, Excel spreadsheets, etc. to aggregate into reports and business insights. * Fulfill ad-hoc reporting and analytics requests from the global commercial team. * Work closely with Sales Operations leadership and commercial stakeholders to design and develop system reports and dashboards in alignment with strategic initiatives * Collaborate with peers in finance, marketing, and other parts of the business to streamline analytical functions and outputs. Others * Work with cross-functional stakeholders to support initiatives pertaining to Sales Optimizations * Support competitive intelligence generation by consolidating, analyzing, and summarizing commercial and market‑related data to inform sales and strategic discussions. Job Qualification: ------------------ * Bachelor’s degree (BS/BA). * At least 1 year of hands‑on Salesforce experience, focused on building and using reports and dashboards to analyze data and generate business outputs. * Strong Excel skills, with the ability to work with large datasets and produce accurate, well‑structured analyses. * Detail‑oriented and collaborative, with the ability to work quickly while maintaining first‑time quality. * Comfortable working with data to identify insights and improve workflows and processes. * Curious about business processes; experience supporting process optimization or automation is a plus. * Strong organizational and English communication skills, with the ability to manage multiple priorities in a fast‑paced environment. * Strong communication and business mindset, with the ability to understand commercial needs, take ownership, act with urgency, and translate data and requirements into clear actions and high‑quality deliverables. * Able to clearly communicate data and insights to non‑technical stakeholders. * Willingness to work in modified (time zone) shift to accommodate global communication and collaboration