Sales Order Management Team Lead

* _Location: Budapest, Hungary_ * _Job Type: Full time_ _About the job_ =============== _Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?_ _We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world._ _Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As (Senior) Customer Master Data Analyst within our Order to Cash team, you’ll responsible of the creation/modification of customers, pricing conditions and contract agreements mainly in SAP, you’ll own the operational master data management such as master data creation and maintenance in the relevant systems._ _We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?_ **Main responsibilities** _• Sales Order Management – Responsible for accurate and efficient capture of customer orders into the ERP system, overseeing complete order administration from order taking through invoicing, managing by exception within agreed timelines_ _• Customer Service & Collaboration – Coordinating local and hub-level interactions to ensure flawless execution, with particular focus on customer stock management in partnership with Customer Fulfillment representatives_ _• KPI Monitoring & Compliance – Monitoring operational KPIs and Sanofi policy compliance; developing and implementing remediation action plans in coordination with the Sales Order Manager and local stakeholders_ _• Team Leadership & Coaching – Supervising and coaching Sales Order Analysts, providing expertise, anticipating workload, and allocating resources for effective delivery_ _• Employee Lifecycle Management – Managing recruitment, performance evaluation, development, recognition, and retention of direct reports; addressing performance issues and recommending personnel actions_ _• Continuous Improvement & Process Automation – Identifying process improvement opportunities, eliminating redundancies, participating in automation initiatives, and supporting seamless adoption and transition_ _• Training & Development – Ensuring onboarding of new hires, determining training needs of direct reports, organizing professional development in accordance with procedures, and collaborating with the Requests and Disputes Manager_ _About you_ =========== **Experience**: * _At least 3-5 years´s experience in Customer service, Order Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma_ * _At least 2 years experience as a team lead_ * _Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)_ * _Analyzing data to improve processes and performance_ * _Strong problem solving and analytical skills_ * _Handling customer inquiries and complaints professionally and efficiently_ * _Ensuring accuracy in order processing and documentation_ * _Experience in running services within a Business Services organization (advantageous)_ * _Experience in in transition project (advantageous)_ * _Good business acumen (advantageous)_ * _Experience in transition project (advantageous)_ **Hard and Soft Skills**: * _Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous)_ * _Knowledge of Microsoft Office and expertise of MS Excel (essential)_   * _Clear and effective communication to ensure everyone understands their roles and responsibilities_ * _Quickly addressing and resolving any issues that arise in the order management process_ * _Ability to interact with  customers in a professional manner (essential)_ * _Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)_ * _Attentive to customer needs and feedback (essential)_ * _Ability to think creatively, highly-driven and self-motivated_ * _Being flexible and able to adjust to changing circumstances and priorities_ * _Ability to work autonomously and take ownership of tasks and processes (essential)_ * _Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)_ * _Attentive to detail and works with precision (advantageous)_ * _Action oriented, delivery driven, change agent (advantageous)_ * _Ability to inspire, motivate, and guide team members towards achieving common goals._ * _Lead by example to deliver high quality service, customer satisfaction (advantageous)_ **Language:** * _Good command of English and Spanish language in written and verbal_ **Education**: * Diploma on Economics/Trade/Foreign Trade/Logistics/Finance _Why choose us?_   ==================== * Work where global operations meet bold ambition – lead a 250+ team delivering critical services that directly enable life-changing treatments to reach patients across 30+ markets * Accelerate your impact through cross-functional collaboration, international exposure, and a seat at the global O2C leadership table * Create value from day one – drive AI adoption, digital transformation, and operational excellence at a scale that matters * Bring bold ideas to life with cutting-edge technology, from GenAI and Agentic AI to SAP S/4HANA and advanced automation platforms * Collaborate with curious, open-minded colleagues across borders, functions, and cultures in one of Sanofi's four strategic global hubs * Find your place in a workspace designed for you – modern Budapest offices, flexible hybrid working, and a benefits package that supports your wellbeing and growth **_Join an Award-Winning Team at Sanofi Budapest Hub!_** _Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. **Office of the Year 2025 – Evolution Award** Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability. **Marketing Diamond Award 2026 – Employer Branding** One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding. **BSC Investor of the Year 2025** Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector. **PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers** Ranked 3rd among the most attractive employers in Hungary. **Hungarian Employer Branding Awards 2025 – Gold & Silver** Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver)._ Discover our [Code of Conduct](https://www.codeofconduct.sanofi/), that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying. #Sanofi #SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi\_Budapest\_Hub #Budapest #LI-EUR #LI-hybrid #o2c #salesordermanagement #spanish #english Pursue _progress_, discover _extraordinary_ =========================================== Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our [ALL IN video](https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at [sanofi.com](https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness)! The salary range for this position is :Ft10 944 000,00 - Ft16 416 000,00 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.