Sales Professional - Outside Sales

Our associates celebrate lives. We celebrate our associates. The Pre-Planning Service Advisor (PPSA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPSA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPSA also develops relationships with the community. **Job Responsibilities** **Lead Generation** * Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards * Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars * Obtains referrals from families served by the location by following up through visits with families after the service * Networks and builds community and civic relationships * Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families * Maintains and tracks activity levels to ensure productivity * Remains flexible with schedule to achieve results; often works nights and weekends **Build Relationships with Families** * Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through * Responds to client inquiries in a timely, respectful, sensitive and professional manner * Supports families in time of grief with acts of kindness * Connects with families through listening, honest communication and genuine concern * Develops an understanding of each family’s unique needs and offers solutions that provide value to them * Stays in touch with families to ensure satisfaction * Prepares for all appointments and performs all procedures with professionalism and attention to detail * Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships * Builds trust-based relationships to earn the right to ask for referrals * Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork** * Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff * Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service * Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future * Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales * Acts as one team, setting arrangement continuation visits within two to three days after the service * Shares family concerns with rest of the SCI team **Minimum Requirements** **Education** * High school education or equivalent * 1-2 years of college or equivalent experience **License** * Current state/province issued driver’s license with an acceptable driving record * In states/provinces where required, must hold a Funeral Directors License to perform this role **Experience** * Sales experience or one to two years industry experience or equivalent education * Previous experience with Customer Relationship Management (CRM) systems is a plus **Knowledge, Skills and Abilities** * Basic computer and technology skills within a sales environment * Ability to work well in a team, as well as independently * Ability to work beyond “standard” hours as the need arises * Good driving record * Good work ethic * High-level of integrity * Creative, outgoing and energetic * Comfortable presenting in front of others * Desire to help others * Bilingual, knowledge of another language is a plus **Work Conditions** Work Environment ---------------- * Work indoors and outdoors during all seasons and weather conditions * Local and/or multiple location traveling required * Comply with dress code policy Work Postures ------------- * Sitting continuously for many hours per day, up to 6 hours per day * May climb stairs to access buildings Physical Demands ---------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours ---------- * Working beyond “standard” hours as the need arises **Target Compensation Range**: $70,000 to $150,000 annually. The estimated total target compensation for this position in the first year typically ranges from $70,000 to $100,000 annually, based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. **Benefits**: Medical\*Dental\*Vision\*Flexible Spending Accounts (health care and dependent care)\*Health Savings Account with Company Contribution\*Sick Leave\*Short-Term Disability\*Long-Term Disability\*Life Insurance\*Voluntary Accidental Death or Dismemberment Insurance\*Dependent Life Insurance\*SCI 401(k) Retirement Savings Plan with Company match\*Employee Assistance Program Postal Code: 92404 Category (Portal Searching): Sales Job Location: US-CA - San Bernardino