Sales QA Admin

**CRITICAL TASKS** **Policies and Procedures** * Maintains confidentiality of proprietary materials and information. * Protects the privacy and security of guests and coworkers. * Follows company and department policies and procedures. * Ensures personal appearance is clean and professional and in compliance with company policies and procedures. * Performs other reasonable job duties as requested by Supervisors. **Guest Relations** * Addresses customer needs in a professional, positive, and timely manner. * Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust. * Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible. * Thank customers with genuine appreciation and provides a fond farewell. * Assists other associates to ensure proper coverage and prompt guest service. **Communication** * Speaks to guests and co-workers using clear, appropriate and professional language. * Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. * Communicates efficiently with others to effectively exchange information. **Working with Others** * Supports all co-workers and treats them with dignity and respect. * Develops and maintains positive and productive working relationships with other associates and departments. * Partners with and assists others to promote an environment of teamwork and achieve common goals. * Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. **Documentation/Reporting** * Enters and locates work-related information using computers and/or application systems. * Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. **Computers/Software** * Enters and retrieves information contained in computer databases and software to update records, files. * Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. **CRITICAL COMPETENCIES** **Analytical Skills** * Computer Skills * Learning **Interpersonal Skills** * Team Work * Customer Service Orientation * Diversity Relations **Communications** * Telephone/Email Etiquette Skills * English Language Proficiency * Communication * Writing * Listening * Applied Reading **Personal Attributes**  * Integrity * Dependability * Positive Demeanor * Initiative * Stress Tolerance * Adaptability/Flexibility **Organization** * Detail Orientation * Multi-Tasking * Time Management * Planning and Organizing  **Computer Software** * Microsoft Office Suite **PREFERRED QUALIFICATIONS** **Education** High school diploma/G.E.D. equivalent **Related Work Experience** At least 1 year of related work experience **Supervisory Experience** No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.