Sales Rep - Sales & Service Excellence Manager

ob Description – Sales & Service Account Manager ================================================ Position Summary ---------------- The **Sales & Service Account Manager** is responsible for driving profitable growth, managing strategic customer relationships, and ensuring exceptional service delivery across an assigned territory. This role combines **business development, account management, and service excellence** to maximize customer value, retention, and long-term partnerships. The successful candidate will develop and execute sales strategies, identify new business opportunities, and work closely with service and operations teams to deliver integrated solutions including **cleaning equipment, chemicals, hygiene solutions, consumables, and service contracts**. The role requires a strong commercial mindset, technical understanding, and the ability to engage stakeholders from operational users through to executive leadership. Key Responsibilities -------------------- ### Sales Growth & Business Development * Develop and execute territory and account growth plans to achieve revenue, profitability, and market share objectives. * Identify and pursue new business opportunities within Hospitality, Hotels, Food & Beverage, Food Service, Manufacturing, Facility Management, and Commercial sectors. * Build and maintain a strong sales pipeline through prospecting, networking, referrals, and strategic customer engagement. * Manage the full sales cycle, including opportunity identification, solution development, proposal preparation, negotiation, and contract closing. * Promote and sell integrated solutions including cleaning equipment, chemicals, consumables, spare parts, maintenance services, and service agreements. * Drive recurring revenue opportunities through service contracts, preventive maintenance programs, and consumable sales. ### Account & Service Management * Serve as the primary point of contact for assigned key accounts, ensuring strong customer relationships and service excellence. * Develop strategic account plans to increase customer retention, penetration, and share of wallet. * Conduct regular customer business reviews and service performance evaluations. * Identify opportunities to improve customer operations, productivity, hygiene standards, sustainability, and cost efficiency. * Ensure customer issues are addressed promptly through close coordination with service and technical support teams. * Monitor customer satisfaction and implement actions to strengthen long-term partnerships. ### Service Excellence & Customer Success * Partner with service teams to ensure equipment uptime, service compliance, and customer satisfaction. * Support the implementation of preventive maintenance programs and continuous improvement initiatives. * Review service performance metrics and identify opportunities for operational and commercial improvement. * Champion a customer-first culture focused on delivering measurable business outcomes. * Ensure service commitments and contractual obligations are fulfilled. ### Territory & Market Management * Analyze market trends, customer requirements, and competitive activity to identify growth opportunities. * Prioritize accounts, resources, and sales activities to maximize business impact and return on investment. * Monitor sales performance, pipeline progression, and forecast accuracy. * Maintain accurate customer, opportunity, and service data within CRM systems. * Generate market intelligence and provide recommendations to support business strategy. ### Cross-Functional Collaboration * Work closely with Service, Operations, Technical Support, Marketing, Supply Chain, and Finance teams to deliver customer solutions. * Collaborate with regional and global stakeholders on strategic growth initiatives and key customer opportunities. * Participate in product launches, customer demonstrations, trade exhibitions, and industry events. * Support onboarding and implementation activities for new customers and major projects. ### Commercial Excellence * Develop compelling proposals, solution presentations, and business cases aligned with customer needs. * Negotiate pricing, service agreements, equipment contracts, and commercial terms. * Manage account profitability, pricing discipline, and margin performance. * Ensure compliance with company policies, commercial governance requirements, and contractual obligations. * Deliver sustainable and profitable business growth through effective commercial management. Required Qualifications ----------------------- * Bachelor's Degree in Business, Marketing, Engineering, Chemistry, Hospitality Management, or related discipline. * Minimum **5–8 years of B2B sales, account management, or service sales experience** with proven commercial success. * Demonstrated experience managing strategic accounts and achieving territory revenue targets. * Experience selling capital equipment, industrial solutions, chemicals, hygiene products, cleaning equipment, service contracts, or related solutions. * Strong customer relationship, negotiation, presentation, and stakeholder management skills. * Experience using CRM systems and sales forecasting tools. * Strong financial and commercial acumen. * Excellent communication skills in English. Additional local language capabilities are considered advantageous. Preferred Industry Experience ----------------------------- Candidates with experience in one or more of the following industries will be highly regarded: * Hospitality * Hotels & Resorts * Food & Beverage (F&B) * Food Service & Catering * Chemical Manufacturing * Industrial Cleaning & Hygiene Solutions * Facility Management * Commercial Cleaning Equipment * Heavy Equipment / Cleaning Machines * Manufacturing & Industrial Operations * Healthcare Facilities * Corporate Services Environment Preferred Candidate Profile --------------------------- The ideal candidate will have: * Experience working within a multinational or global corporate environment. * Strong understanding of hygiene, sanitation, food safety, and operational efficiency requirements. * Experience selling solutions that combine equipment, chemicals, consumables, and service offerings. * Proven success in managing long-term customer partnerships and complex account portfolios. * Ability to balance new business acquisition with customer retention and service excellence. * Strong problem-solving skills with a consultative selling approach. * Self-motivated and entrepreneurial mindset with a strong customer focus. * Ability to collaborate effectively across sales, service, operations, and leadership teams. Key Competencies ---------------- * Strategic Selling * Key Account Management * Service Account Management * Territory Planning & Execution * Business Development * Contract & Commercial Negotiation * Customer Success Management * Solution Selling * Financial & Business Acumen * Market Intelligence * Cross-Functional Leadership * Relationship Building * Results Orientation * Executive Presence Success Measures ---------------- * Achievement of annual sales, margin, and profitability targets. * Growth of equipment, chemicals, service contracts, and recurring revenue streams. * Customer retention and account expansion rates. * Service contract renewal performance. * Customer satisfaction and service excellence metrics. * New customer acquisition and market penetration. * Pipeline growth and forecast accuracy. * Successful execution of territory and account plans. * Growth of strategic key accounts and market share within the assigned territory. **Reporting To:** Sales Manager / Country Manager / Commercial Director.