Sales Support

Sales Support **Status:** Regular, Full time **Location:** Castlegar, British Columbia **Job Description** =================== This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the **Sales Support** role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. ‍ **MAIN RESPONSABILITIES:** * Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs; * Respond to customers' inquiries in a timely manner, with assistance from other team members if needed; * Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager; * Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards; * Proactively suggest associated and/or alternate products as needed; * Promotes focus product items; * Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc. * Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks); * Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities; * Support in other tasks as needed (purchasing / inventory management). **QUALIFICATIONS:**  * Grade 12 minimum completed; Ideally 1-2 years of related experience; * Strong communication and people skills, initiative; * Good knowledge of Microsoft Office (Word, Excel, OUTLOOK); * Interest and capability in performing sales duties and purchasing / inventory management functions as needed; * Good knowledge of English and/or French written and spoken; * Strong ability and desire to develop and grow skills.  This is a position with potential for growth. **What’s in it for you** ======================== We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.  **What sets us apart is our:**  * Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.    * A strong national network offering real opportunities to grow: our people make the difference.  **Among our benefits:**  * Flexible group insurance plan customizable to your needs.  * Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).  * Group RRSP with employer contribution and TFSA.  * Postsecondary Scholarship Program for our employee’s children.  * Charging terminals available at our facilities.  * Years of Service Recognition Program.   Come build your career with us, a growing network where our people make it happen!  Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.