Sales Support Specialist - Customer Support

**Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.** In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management. **Your responsibilities:** * International service center support, including oral and written communication in English and German (ideally also in other foreign languages) * Technical and commercial order processing in the IT processing system (SAP) * Preparation and follow-up of quotations * Processing of e-business transactions (purchase orders, order confirmations, and invoices) * Organization and coordination with logistics and workshop regarding the completion of materials to be delivered * Creation of export and transit documents in the electronic customs processing system (SAP GTS) * Provision of shipping documents and assignment of transport orders to freight forwarders * Invoicing of shipments and creation of credit/debit notes * Monitoring of accounts receivable and supporting accounting with dunning processes * Handling of letters of credit in cooperation with the finance department * Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.) * Organization and monitoring of return shipments * Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.) * Ensuring continuous process improvement * On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability) **Your background:** * Commercial or technical apprenticeship with additional training in a commercial field * Several years of professional experience * Interest in technology, particularly in turbochargers * Fluent English and German * Good Knowledge of SAP (SD-Module) and MS-Office * Excellent planning and organizational skills * Sense of responsibility and commitment * Communication skills and customer orientation * Flexibility and ability to work in a team * Willing to perform emergency service according to the operation schedule **Your benefits:** * Canteen * Childcare * Modern office, smart working * Flexible working model * Attractive holiday plan * Employee assistance program **We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website [accelleron.com](http://accelleron-industries.com).** Accelleron Data Privacy Statement: [accelleron.com/privacy-notice/candidate](https://accelleron-industries.com/privacy-notice/candidate) **Job Family Group:** Marketing, Sales, Product Management