Salesforce Agentforce Developer

Salesforce Agentforce Developer1 ****AI & MODERN TOOLING EXPERTISE**** **Candidates must demonstrate hands-on proficiency with next-generation AI tools, LLM platforms, and Salesforce AI capabilities:** ****CORE AI PLATFORMS & LLMS**** ****Claude (Anthropic)**** ****OpenAI Codex**** ****GitHub Copilot**** ****Cursor IDE**** ****Gemini Code Assist**** ****Amazon Q Developer****   ****SALESFORCE AI & AGENTFORCE LAYER**** ****Agentforce Agent Builder**** ****Einstein Copilot**** ****Prompt Builder**** ****Einstein GPT**** ****MCP (Model Context Protocol)**** ****Einstein Prediction Builder****   ****DEVELOPER PRODUCTIVITY & DEVOPS**** ****Salesforce CLI / SFDX**** ****VS Code + SF Extensions**** ****Git / GitHub**** ****Copado / Gearset**** ****Jest / Apex Test Framework**** ****Postman / REST APIs****   ****SALESFORCE CLOUD EXPERTISE (**Any of 2 clouds as mentioned below**)**** ****Sales Cloud**** **Deep expertise in Lead-to-Opportunity lifecycle, Territory Management, Forecasting, and Activity Timelines. Build AI-assisted rep coaching nudges and pipeline automations using Agentforce Sales Agents and Next Best Action.** ****Service Cloud**** **Proficiency in Case Management, Entitlements, SLA enforcement, Omni-Channel routing, and Knowledge Base management. Deploy Agentforce Service Agents for intelligent case deflection, auto-resolution, and escalation management.** ****Experience Cloud**** **Build partner portals, patient portals, and B2B communities using LWR sites. Integrate Einstein personalisation, AI-powered search, and audience segmentation for contextual digital experiences.** ****Revenue Cloud (CPQ & Billing)**** **Configure and extend CPQ product catalogues, pricing waterfalls, bundle rules, discount schedules, and approval chains. Automate quote generation and contract amendments using AI Prompt Templates and Agentforce.** ****Health Cloud**** **Develop on Care Plans, Patient 360 timeline, Referral Management, and the FHIR Interoperability Hub. Implement AI-assisted care gap identification and proactive patient outreach automations.** ****Data Cloud & Marketing Cloud**** **Build Data Cloud calculated insights and activation flows that feed personalised journeys in Marketing Cloud. Understand how unified customer profiles power AI segmentation and Einstein-driven content recommendations.** ****INDUSTRY DOMAIN KNOWLEDGE (**Any one of following**)**** ****Healthcare & Life Sciences**** * **Understanding of Patient Lifecycle: acquisition, care coordination, treatment, discharge, and follow-up automation** * **HIPAA compliance, PHI handling, field-level encryption, and consent management within Salesforce** * **HL7/FHIR R4 standards and Salesforce Health Cloud Interoperability Hub integration patterns with EHR systems** * **Prior Authorization, referral management, care plan automation, and population health workflow awareness** * **Value-based care models and how AI can drive outcomes tracking and proactive care gap closure** ****Hi-Tech & Software**** * **SaaS business models: ARR, MRR, NRR, churn, expansion revenue, and renewal lifecycle awareness** * **Lead-to-cash process knowledge: SDR workflows, AE handoffs, CSM playbooks, and renewal automation** * **Partner ecosystems: deal registration, co-sell motions, reseller pricing tiers, and MDF management** * **Product-Led Growth (PLG) integration: product usage telemetry triggering Salesforce actions via MCP/API** * **Software entitlement management, license tracking, and usage-based billing awareness** ****FUNCTIONAL KNOWLEDGE (FOUNDATION FOR AI SOLUTIONS)**** **Deep functional knowledge enables professionals to design AI-powered Salesforce solutions that reflect real business intent — not just technical requirements. This is what separates good implementations from transformative ones.** ****Sales Process Understanding**** **A developer who understands the full sales funnel — from lead generation and qualification through negotiation to closed-won — can build smarter Agentforce Sales Agents, more meaningful pipeline automations, and AI scoring models grounded in real selling behaviour, without requiring constant BA intervention.** ****Customer Service Operations**** **Knowing how service teams triage, escalate, and resolve cases across channels enables developers to design intelligent routing rules, AI deflection agents with real resolution paths, and SLA-aware automations that genuinely reduce average handle time and improve CSAT.** ****Revenue & Quoting Cycles**** **Understanding how products are configured, priced, discounted, and contracted allows developers to engineer dynamic CPQ rules, AI-assisted quote recommendations, and approval chains that Finance and Sales Ops teams will actually trust in production.** ****Healthcare Workflow Literacy**** **Developers aware of care coordination workflows, patient consent flows, clinical documentation cycles, and referral processes can embed Agentforce agents meaningfully into Health Cloud environments — designing for real clinical scenarios, not just demo happy paths.** ****KEY RESPONSIBILITIES**** * **Design, develop, and deploy scalable Apex classes, triggers, batch jobs, queueables, and Lightning Web Components across multi-cloud Salesforce implementations** * **Build and configure Agentforce Agents (Service, Sales, and Custom) with domain-relevant topics, actions, and instructions grounded in real business workflow knowledge** * **Integrate external AI models and enterprise data sources into Salesforce via Model Context Protocol (MCP) servers and Platform APIs** * **Develop Einstein Prompt Templates, Prompt Builder flows, and Einstein Copilot Actions to deliver contextual AI assistance within Salesforce records and processes** * **Use Cursor, Claude, or GitHub Copilot daily to accelerate code generation, unit test writing, documentation, and peer code review** * **Build integrations with EHR systems, SaaS platforms, ERP systems, and data warehouses using REST/SOAP APIs, Platform Events, and Change Data Capture** * **Implement CI/CD pipelines using Copado or Gearset with automated Apex and LWC test suites, achieving minimum 85% code coverage** * **Collaborate with BAs and Architects to understand functional requirements and translate them into well-documented technical designs** * **Ensure code quality, platform security (CRUD/FLS), and compliance (HIPAA, SOC 2) across all deliverables** ****AI & AGENTFORCE SPECIFIC RESPONSIBILITIES**** * **Design Agentforce Agent Topics, Actions, and Instructions aligned to domain-specific use cases: patient intake, sales coaching, case resolution, renewal outreach** * **Implement MCP (Model Context Protocol) servers to expose Salesforce objects, Apex actions, and APIs as structured context for Claude, GPT-4o, or other LLMs** * **Build Prompt Builder templates and Einstein Copilot Skill integrations that deliver AI-native experiences directly within Salesforce records and action panels** * **Use Cursor IDE with Salesforce extensions for AI-pair-programmed Apex, LWC, and integration development — reducing boilerplate effort by 40–60%** * **Generate unit tests, data factory classes, and technical specification documents using Claude or Codex as a development accelerator** * **Prototype and validate AI-agent workflows in Salesforce sandbox using Agentforce canvas before hardening for production deployment** * **Monitor Agentforce agent performance via Analytics dashboards and iterate on agent instructions based on resolution rate and escalation metrics** ****TECHNICAL SKILLS & QUALIFICATIONS**** * **Apex, SOQL, SOSL — Advanced** * **Lightning Web Components (LWC)** * **Salesforce Flow & Automation (Advanced)** * **REST/SOAP APIs, Named Credentials** * **Salesforce Data Cloud integration** * **Agentforce Agent Builder** * **Einstein Prompt Builder** * **Model Context Protocol (MCP)** * **Git, SFDX CLI, Copado / Gearset** * **Jest (LWC) & Apex Test Framework** * **Cursor IDE / AI-assisted coding** * **Claude API / OpenAI API integration** ****NICE TO HAVE**** * **Salesforce Certified AI Specialist or AI Associate credential** * **FHIR R4 API experience with Salesforce Health Cloud Interoperability Hub** * **Hands-on Salesforce Data Cloud: data streams, identity resolution, calculated insights** * **MuleSoft or Boomi enterprise integration patterns** * **Python or Node.js for LLM orchestration alongside Salesforce (LangChain, CrewAI)** * **Open-source contributions or active Salesforce Trailhead / community presence** ****SOFT SKILLS & MINDSET**** * **AI-curious, continuous learning mindset** * **Strong written and verbal communication** * **Bridges functional and technical conversations** * **Collaborative in cross-functional Agile teams** * **Proactively suggests AI-native process alternatives** * **Comfortable demoing solutions to business stakeholders**