Salesforce Developer

### Job Summary: We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights. ### Key Responsibilities: * Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms, * Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality, * Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities). * Build and maintain Lightning Web Components (LWC) and Flows to support business processes. * Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data, * Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality, * Work closely with stakeholders to ensure user-friendly experiences and optimized workflows. * Ensure platform scalability, performance, and compliance with best practices in Salesforce development. ### Required Qualifications: * Minimum of 3+ years hands-on Salesforce development experience. * Strong expertise in Salesforce Service Cloud implementation. * Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities). * Experience in developing Lightning Web Components (LWC). * Hands-on experience with Flows for process automation. * Working knowledge of Enhanced Chat is a strong plus. * Experience with Data Cloud and integrations with external data sources is an advantage. * Familiarity with Einstein for Service and/or Agent Force is a bonus. * Optional but nice-to-have: experience with Aura Components and Experience Cloud. ******Key Competencies:****** * Strong problem-solving and debugging skills. * Ability to work effectively in a remote and cross-cultural team. * Strong verbal and written communication skills. * Self-starter with the ability to manage multiple priorities in a fast-paced environment. ### Why Join Us? * Work on an innovative project leveraging the latest in Salesforce technologies. * Collaborate with global teams and build impactful solutions for customer service. * Competitive compensation and fully remote setup. Originally posted on [Himalayas](https://himalayas.app)