Seasonal Guest Services - Maggie Daley Park

**Job Title:** Seasonal Guest Services – Part-Time / Non-Exempt **Location:** Maggie Daley Park, Chicago, IL **Reports To:** Facility Manager   **Position Summary** Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked. **Key Responsibilities** * Greet guests warmly and provide friendly, professional assistance. * Share information about rink rules, skate rentals, park programs, and events. * Encourage safe behavior and enforce rink policies. * Report any incidents, injuries, or unsafe conditions to supervisors immediately. * Fit, distribute, and collect rental skates and helmets. * Maintain cleanliness and organization of the rental area and equipment. * Sanitize skates and gear as needed between uses. * Help keep warming tents, locker areas, and common spaces clean and inviting. * Manage lines, direct guest traffic, and promote efficient flow throughout the facility. * Assist with group activities, themed skate nights, and other park programming. * Contribute to a festive and inclusive atmosphere during special events. * Complete other job responsibility and duties as assigned. **Schedule Requirements** * Starting October 1st through April 1st; this is a seasonal, part-time position * Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays * Applicants must be available to work early mornings, weekdays, evenings and Weekends * Ability to work the following Shift(s): 7:00AM-1:30PM, 10:00AM-4:30PM, 4:00PM-10:30PM . **Qualifications** * Excellent communication and interpersonal skills * Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance * Expert Ability to tie and lace skates quickly  * Expert Ability to use technology to check in participants  * Expert Ability to clearly and quickly explain to patrons the online reservation process * Expert Ability to multi-task and maintain a friendly tone during chaotic busy times * Previous experience in customer service, recreation, or events is preferred * Commitment to delivering an inclusive and welcoming experience for all guests * Ability to work in the cold and warm weather conditions * AED/CPR Certified * Reliable Transportation, in all types of weather. **Physical Requirements** * Frequent walking and standing; occasional sitting for extended periods * Ability to lift and move up to 30 pounds regularly * May be required to physically assist guests in the event of a fall or emergency * Reasonable accommodations will be made in accordance with applicable laws. **Compensation:** $20.00/hour **Benefits** * Paid Leave Accrual * Sick Time Accrual * 401(k) eligibility upon meeting program requirements **How to Apply** **All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.** **Recruiter Contact** Maggie Szot – Sr. HR Manager Phone: (312) 235-7148 **Maggie Daley Park is proudly managed by Legends Global, the world’s leading venue management and services company. Legends Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.**