Security Operation Service 2

**Key Responsibilities** * Lead security operations for edge and data center environments, ensuring alignment with company policies, operational standards, and compliance requirements. * Oversee the implementation and continuous improvement of physical security policies, procedures, and operating controls. * Serve as a primary security operations point of contact for internal teams, external partners, site providers, and vendors. **Incident Management and Security Monitoring** * Collect, review, and action reported incidents from data centers, warehouses, and edge sites. * Analyze alerts, incidents, and observed risks to identify potential security threats and escalate issues to the appropriate incident response teams when required. * Maintain clear incident records, support follow-up actions, and drive closure of corrective actions. * Conduct incident and operational performance reviews with data center providers and relevant stakeholders. **Access Control and Compliance Management** * Manage internal and external access requests for facilities and security-controlled systems. * Maintain and regularly audit access control lists, internal tickets, and permission management processes for physical and internal system access. * Administer authorized user records and support periodic reviews to ensure access remains appropriate and current. * Oversee CCTV and security camera management, including routine checks, issue tracking, and escalation of service concerns. * Perform log reviews and support audit readiness for security and compliance requirements. **Safety, Media, and Asset Security** * Be au fait with safety standards for Edge environments - based on ISO45001 * Manage media handling and destruction processes, including disk sanitization verification, chain-of-custody tracking, and destruction vendor oversight. * Monitor bad media dashboards, destruction workflows, and related operational controls. * Support hardware decommissioning, RMA, and migration activities from a security perspective. **Security Operations and Cross-Functional Coordination** * Partner with Operations, Logistics, Compliance, Incident Response, and Engineering teams * to support secure site operations. * Review infrastructure maintenance notices, assess operational impact, and follow up on * change requests where security review is required. * Drive process improvements and standard operating procedures to improve consistency, * control effectiveness, and operational efficiency. * Support physical security audits, compliance reviews, and site readiness activities. * Maintain accurate tracking of requests, projects, and operational activities across internal * and external ticketing systems, including JIRA and related workflow tools. **Vendor Management** * Act as the initial point of contact for vendor queries related to security and compliance. * Maintain current records for access control lists and inbound and outbound security tickets. * Schedule onsite technicians and arrange site access for ad hoc and planned activities. * Submit and track remote hands requests that support physical work at site locations. * Perform regular audits of vendor portals, inventory records, and reported work hours. * Coordinate reverse logistics and ERAD-related vendor activities and oversee execution on site. * Lead or support quarterly business reviews with vendors to assess performance, compliance, and service quality. **Edge Security Technical** * Understand edge and data center security architecture, including access control systems, CCTV platforms, alarm systems, smart locks, and environmental security dependencies. * Partner with engineering and infrastructure teams to evaluate security risks related to edge deployments, hardware lifecycle events, remote operations, and site changes. * Support technical validation of security controls for new sites, equipment migrations, decommissioning activities, and vendor-led physical work. * Review security-related logs, dashboards, and system records to identify anomalies, access irregularities, or control gaps that require investigation. * Coordinate troubleshooting and escalation for security hardware and platform issues and ensure findings are documented and routed to the correct owners. * Contribute to the definition and maintenance of edge security standards, operational baselines, and control checklists for geographically distributed sites. * Assess operational security risks in areas such as remote access, privileged access, asset handling, media sanitization, and site-level exception management. * Support the rollout of technical security improvements by validating readiness, documenting process changes, and tracking remediation actions to completion. **Requirements** * High attention to detail and strong operational discipline. * Experience in security operations, physical security, compliance operations, or related infrastructure security environments. * Ability to manage multiple stakeholders, priorities, and time zones in a fast-paced environment. * Experience working with ticketing systems, tracking tools, spreadsheets, and operational dashboards. * Strong communication, coordination, and vendor management skills. * Demonstrated ability to improve processes and implement practical, scalable solutions. * Experience in infrastructure data center or edge operations environments is preferred. * Experience managing external vendors, site providers, or data center partners is preferred.