Security Support Specialist

**Job Description:** The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics. **Essential Responsibilities** * Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs. * Be a first responder to store, operations and corporate security needs. * Provide administrative support for all store security equipment and security personnel. * Assist in providing premium cost-effective security equipment and programs. * Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties. * Act as a liaison between vendors and field operations. * Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection. * Assist with and maintain vendor relations and associated expense control. * Liaison between Security and IT/Networking. * Assist Legal, Risk, and Licensing as necessary. * Monitor, report, and address false alarm activations and fines. * Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues. * Assist in monitoring/reviewing billing to ensure accuracy and timeliness. * Assist in researching disputes in billing and service issues. * Provide continual field coaching and support on proper use and care of all security equipment. * Provide video documentation upon request to law enforcement and internal departments. * Provide support in response to robberies, burglaries, security guard deployment, and other security needs. * Gain and maintain knowledge of industry trends, current security issues, and related technology. * Perform other duties and special projects as assigned. **Minimum Experience and Qualifications** * College/Technical degree/certificate desired or a minimum of 2 years applicable experience. * Proficient in Microsoft Excel, Word, and PowerPoint. * Requires strong multitasking and organizational skills. * Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge. * Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded. * Genetec knowledge or certification highly regarded. * Excellent interpersonal skills. * Excellent verbal and written communication skills with strong attention to detail and organization. * Authorization to work in the U.S. is required. * Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security. * Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need. * Maintain strict confidentiality and professionalism while handling sensitive information. * Able to maintain a professional appearance. **WHAT’S IN IT FOR ME?:** Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions. * Exclusive discounts on food and games at D&B & Main Event * Paid Time Off (PTO) that increases with tenure * 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year * Medical, dental, vision and voluntary benefits * Part Time/Full Time benefits available * Sub Benefits: * Livongo and Telehealth benefits * 401k with company match following 6 months of employment * Buster’s Legacy Fund (Supports Team Members during difficult Times) * Employee Assistance Program (EAP) Offerings * Work out facility on-site * Employee Power Card | Free Video Games **We work hard, play hard and have FUN!** **Salary Range:** 40620 \- 54160 We are an equal opportunity employer and participate in E-Verify in states where required.