Semi Senior Platform Engineer Analyst IT Support

**Position Summary** The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of **Platform** **Engineer** requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the developer organization. **Essential Responsibilities** * Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers. * Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system * Troubleshoot, research, analyze and work with appropriate resources to solve problems * Identify and escalate situations requiring urgent or additional attention * Judgment must be used in prioritizing client requests and managing escalation workflow. * Complete work on assigned projects to supervisor's satisfaction on time. * Be on the rotation schedule for after-hours emergency support * Assist in testing during the rollout of new features product upgrades * Create product how-to documents, tutorials using tools such Wiki and Collaborate * Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter * Solve complex customer issues using methodical troubleshooting. * Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience * Support client customizations, sharing implementation and best practices advice * Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well. * Create scripts to identify, analyze and correct platform issues * Own, build, administrate and maintain cloud development, production and business infrastructure and services * Use automation tools and scripting to automate process of building and maintain infrastructure and services. * Able to operate effectively, even when things are not clear, or the way forward is not obvious * Create and keep up to date monitoring, alerting and reporting for infrastructure and services. * Adept at learning quickly, applying insights from past efforts to new situations. * Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours * Collaborate with team members in a virtual team environment to extend field experience to different client situations * Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience * Other job related duties and responsibilities may be assigned from time to time **Soft Skills and Expectations** * Focus on customer support and the ability to build successful working relationships with Clients * Excellent interpersonal, presentation and communication skills, verbal & written. * Extreme focus on Client satisfaction and client relationship management * Exceptional verbal and written communication. * English Language skills, both written and verbal are a must * Ability to work calmly and professionally in high pressure situations * Attention to detail and the ability to learn quickly * Must be extremely comfortable interacting with customers * Must have strong problem solving and troubleshooting skills. * Must be able to learn new software products and embrace new technology. * Trustworthy, reliable, and dependable. * Positive team player. **Basic Qualifications** _Database_ * 5+ years’ experience as Oracle DBA with Oracle RDBMS 11g/12c. * Direct support of application end-users in a corporate environment. * Experience on Dataguard, Datapump, RMAN, database migration * Advisors and Performance Tuning. Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL). * Knowledge of Oracle maintenance/patching mechanics. * 5+ as MS SQLServer DBA (version 2014 minimum required) _Middleware_ * 3+ years’ of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND) * 3+ years’ Experience administering SSO products (AD, SiteMinder, etc.) * Installing, configuring, troubleshooting WebSphere. * 3+ years’ MQ server/cliente (minimum version 8) setup, configure and troubleshooting * WebSphere MQ, WebLogic Application Server, Tomcat * Intermediate knowledge of concepts in multi-tier application architecture, middleware integration, and troubleshooting _System Administration & Support_ * 3+ years‘ with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment is required. * Demonstrated scripting skills through Python, Shell or others. * Skilled in the configuration, maintenance of Linux systems Knowledge Experience with issue/problem tracking systems (e.g., ServiceNow) \------------------------------------------------------ **Job Family Group:** --------------------- Technology \------------------------------------------------------ **Job Family:** --------------- Applications Development \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._