Senior Associate Alternative Investor Services

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **Job Description** **Job Title: Associate Manager, Investor Services** **Locations:** Windsor, CT, New York, NY or Union, NJ - Hybrid **About the Role** _Our team provides fund administration services to domestic and offshore hedge fund and private equity clients. This includes processing investor subscriptions and redemptions, conducting anti–money laundering and due‑diligence reviews, preparing investor and client reporting, and managing investor communications and inquiries._ _Manage a wide range of operational activities, applying sound judgment and broad decision‑making authority within established policies to achieve business objectives. The team collaborates with cross‑functional partners to meet project timelines, resolve issues, and develop effective operational solutions. We are accountable for department performance, establish procedures, and recommend policy enhancements to support continuous improvement._ **Why Join SS&C** SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. **How You Will Make an Impact**  * **_Manage investor lifecycle operations, including subscriptions, redemptions, capital calls, distributions, and the accuracy_** _of related investor records and reporting._ * _Oversee AML/KYC and due‑diligence reviews for new and existing investors, ensuring compliance with regulatory requirements and firm policies._ * _Serve as an escalation point for client and investor inquiries, providing clear resolutions and maintaining strong client relationships._ * **_Manage and develop professionals and first‑level leaders_**_, ensuring effective coaching, performance management, and a collaborative, inclusive team environment._ * _Coordinate with cross‑functional teams such as Fund Accounting, Compliance, Legal, and Technology to support fund launches, ongoing operations, and issue resolution._ * _Drive operational improvements by analyzing workflows, enhancing processes, implementing efficiency initiatives, and recommending updates to procedures or policies._ * _Ensure quality, accuracy, and risk management across investor services activities by applying sound judgment, monitoring controls, and making informed decisions aligned with business goals._ **Required Experience** * _Bachelor’s or Master’s Degree_ * _At least 2 years’ of experience in Investor Services or related field financial services industry with a least 2 years in a leadership or supervisory capacity_ * _Excellent client relationship management skills with a proven ability to communicate effectively._ * _Demonstrated ability to manage complex projects and work effectively with corporate executives._ * _Knowledge of hedge funds, private equity, and alternative investment structures, including investor services operations, transaction processing, AML/KYC, compliance requirements, and NAV‑related concepts._ * _Understanding of regulatory standards governing alternative investments and investor services, with the ability to apply compliance expectations effectively in daily operations._ * _Proven ability to manage, develop, and motivate teams, fostering a collaborative, inclusive, and high‑performance culture._ * _Excellent communication and client‑relationship skills, including the ability to clearly explain complex operational or regulatory issues and handle escalations with professionalism._ * _Strong problem-solving and analytical abilities._ **What Sets You Apart** _(preferred qualifications)_ * _Degree in Finance, Business Administration or similar field_  * _**Hedge Fund or Private Equity experience**_ * _Strong decision‑making and problem‑solving skills, with the ability to balance risk, service levels, accuracy, and operational efficiency._ * _Process‑oriented mindset with high attention to detail, capable of driving continuous improvement, managing large workloads, and maintaining accountability for high‑quality outcomes in fast‑paced environments._ Join SS&C, where innovation meets global opportunities. [Click here](http://www.ssctech.com/careers) to apply. #LI-JS1 #LI-Hybrid Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.