Senior Associate Billing Governance & AI Revenue Assurance Telecom Billing Invoice Validation Billing Operations

**Senior Associate – Sales Support** **AI-enabled Contracts, Billing Governance & Revenue Assurance** **Role Overview** We are looking for a detail-oriented and analytically strong professional to support **customer billing governance and revenue assurance operations** across telecom products and enterprise services. This role focuses on ensuring **accurate, timely, and compliant billing** by aligning vendor/OEM contract inputs, commercial terms, product attributes, and billing triggers. The individual will leverage **workflow tools, analytics, automation-enabled controls, and system-driven insights** to proactively manage billing gaps, revenue leakage, and exceptions. **Key Responsibilities** **Billing Governance & Execution** * Support end-to-end **billing readiness, setup coordination, trigger tracking, and issue resolution** * Ensure accurate billing setup aligned to product, contract, and customer requirements * Drive timely billing activation and closure through workflow tracking **Contract-to-Billing Alignment** * Review **orders, contracts (vendor/OEM), commercial terms, and product attributes** * Validate billing conditions including start dates, rate plans, charge attributes, and account structures * Ensure seamless flow from contract inputs to downstream billing outputs **Revenue Assurance & Invoice Validation** * Execute billing quality checks and support **revenue assurance controls** * Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes * Identify and mitigate **revenue leakage risks and control gaps** **Analytics, Automation & Insights** * Leverage **automation tools, anomaly detection, dashboards, and analytics outputs** * Improve invoice accuracy, exception prioritization, and revenue visibility * Support adoption of AI-driven insights for proactive governance **Stakeholder & Vendor Coordination** * Collaborate with **Sales Support, Billing, Finance, Product, Operations, Technology, and vendors/OEMs** * Drive resolution of billing gaps, pending triggers, and open assurance issues * Ensure effective communication across upstream and downstream teams **Governance, Compliance & Reporting** * Maintain trackers, dashboards, and documentation for leadership visibility * Ensure adherence to **process controls, audit readiness, and compliance standards** * Support reporting on billing accuracy, leakage, and exception trends **Required Qualifications** * 8+ years of experience in **telecom billing operations / billing support / revenue assurance** * Strong understanding of: * Billing lifecycle and triggers * Invoice validation and dispute management * Vendor/OEM contract inputs and commercial terms * Experience with **workflow tools, dashboards, and reporting platforms** * Strong analytical, problem-solving, and stakeholder management skills **Preferred Qualifications** * Experience with **AI/automation-enabled billing controls and analytics tools** * Exposure to enterprise telecom products and services * Familiarity with **compliance, audit, and governance frameworks** **Key Skills** * Billing Governance & Operations * Revenue Assurance & Leakage Control * Contract-to-Billing Alignment * Invoice Validation & Exception Management * Analytics & Automation Tools * Stakeholder & Vendor Management **Impact Measures** * Improved **invoice accuracy and billing timeliness** * Reduction in **billing gaps, disputes, and revenue leakage risks** * Enhanced visibility through **dashboards, analytics, and reporting** * Increased **automation coverage across billing controls and validation** * Stronger **compliance, audit readiness, and governance discipline** **Location** Gurgaon, India **Weekly Hours:** 40 **Time Type:** Regular **Location:** Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.