Senior Associate I Field Technical Service Engineering

📍 **Based in Cluj-Napoca | Region: North-West Romania** At **Alcon**, we’re passionate about enhancing sight and helping people see brilliantly. With more than **25,000 associates worldwide**, we innovate fearlessly, champion progress, and act swiftly to make a meaningful impact on global eye health. We foster an **inclusive, collaborative culture** where your contributions are valued and where you can grow your career like never before. Together, we make a difference in the lives of our patients and customers. **Are you ready to join us?** ### **Your Role** This position is part of Alcon’s **Engineering function**, a team dedicated to improving **quality, processes, products, packaging, and materials** across the organization in order to deliver outstanding outcomes. As a **Sr. Associate I, Field Technical Service Engineer**, you will be responsible for ensuring that Alcon surgical equipment installed at customer sites and demo locations operates effectively and in line with specifications. You will act as a key technical expert in the field, combining hands-on engineering expertise with a strong customer focus. ### **Key Responsibilities** * Perform **advanced troubleshooting, diagnostics, and repair** of Alcon surgical equipment within your assigned territory * Carry out **preventive maintenance**, equipment installations, and upgrades according to company procedures and guidelines * Identify and resolve **complex technical issues**, including those related to equipment start-up * Research, evaluate, and recommend **new products or equipment upgrades** based on customer needs * Build and maintain strong customer relationships to support **Annual Maintenance Contract (AMC/CAMC) sales and renewals** * Train and instruct customers on the **proper use and operation** of Alcon equipment * Maintain accurate **service logs**, prepare technical reports, and contribute to product failure analysis * Escalate technical issues to appropriate **Engineering and cross-functional teams** * Plan and manage your daily activities independently, ensuring **effective communication** with customers, dispatch, managers, and internal stakeholders * Strictly follow **GxP regulations**, Standard Operating Procedures (SOPs), and documentation requirements * Complete all required training and actively contribute to **continuous improvement and regulatory compliance** All associates are expected to comply with GxP standards, maintain accurate documentation, and meet individual job requirements to support the overall compliance and quality objectives of the organization. ### **Candidate Profile** * University degree in **Engineering** (electronics, electrotechnics, mechanics, mechatronics, transport/industrial equipment or related fields) * **Minimum 5 years of experience** in installation, service, and maintenance of technical equipment; experience with **medical devices is a strong advantage** * Strong analytical and problem-solving skills with the ability to handle **complex technical environments** * High level of autonomy, organization skills, and willingness to travel within the North-West region of Romania * Customer-oriented mindset with strong communication and interpersonal skills * **Fluent in Romanian and English** (spoken and written); all technical training is conducted in English * **Location for this role is Cluj Napoca and around (not Bucarest)** ### **Why Join Alcon?** * A **field-based engineering role** with high responsibility and visibility * Exposure to **cutting-edge medical technologies** and structured technical training * Opportunities for **professional growth** within a global, innovative organization * A collaborative and inclusive culture that values expertise, commitment, and initiative * The chance to directly contribute to **improving patients’ vision and quality of life** **ATTENTION: Current Alcon Employee/Contingent Worker** If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. [Find Jobs for Employees](https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld) [Find Jobs for Contingent Worker](https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld)