Senior Associate Technical Support

**It's fun to work in a company where people truly BELIEVE in what they're doing!** Job Description:  Accelerate your career. Join the organization that's driving the world's technology and shape the future.  Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at [www.ingrammicro.com](http://www.ingrammicro.com) Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! **Position Summary:** * Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs. * Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions **What you bring to the role:** * Recognized skilled specialist in job area. * May be responsible for leading daily operations. * May train, delegate and review the work of lower-level employees. * Problems typically are not routine and require analysis, judgment and initiative. * Makes minor adjustments and enhancements to working methods to improve effectiveness of area. * Provides administrative or technical support at a specialist level. * Incumbents are highly proficient in a broad range of activities related to their job. * May act as a lead or mentor to more junior technical or administrative support personnel. * Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. * Makes recommendations for new procedures. * Incumbents independently perform a wide range of complex duties under general guidance from supervisors. * Known in the department/group as the “knowledge base” of information. * Acts independently to determine methods and procedures on new assignments. * Often acts as a facilitator and team leader. **Qualifications:** * Two year college degree or equivalent experience and minimum five years’ functional experience. * OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.  #LI-Hybrid