Senior Business Unit Systems Analyst

### About the Role We are looking for a **Senior Business Unit Systems Analyst** to join our **Operations Process Management (OPM)** team within **Connected Living / Home Solutions**. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders. You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations. ### Key Responsibilities * Provide **production support and triage** for system issues impacting operations and call centers * Investigate, reproduce, and document system defects in lower environments * Create, prioritize, and track bugs in partnership with IT teams * Execute **system testing and validations** to ensure solutions meet business and operational needs * Run and analyze **SQL queries** to support troubleshooting and analysis * Gather, document, and translate complex business and system requirements * Participate in testing, quality assurance, and implementation activities for complex projects * Collaborate with cross-functional teams including IT, Operations, and Business partners * Support system enhancements that improve efficiency, compliance, and scalability ### Required Qualifications * 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience) * Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience) * Strong experience supporting **complex systems and integrations** * Hands-on experience with **SQL** and system analysis * Solid understanding of **testing methodologies** and defect management * Experience working with production systems and operational support * Excellent written and verbal communication skills in English * Ability to manage multiple priorities independently in a fast-paced environment ### Preferred Qualifications * Experience working in **Agile environments** * Project Management or Business Analysis certification * Experience supporting enterprise or multi-system environments * Background working closely with IT delivery teams ### Why Join Us? * Work on **complex, high-impact systems** supporting enterprise operations * Collaborate with experienced, cross-functional teams across the business and IT * Gain exposure to large-scale initiatives, integrations, and process improvements * Competitive compensation aligned with market and internal equity Originally posted on [Himalayas](https://himalayas.app)