Senior Client Partner

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact. We are currently seeking a Senior Client Partner to identify and develop business growth opportunities within an assigned portfolio of existing accounts, and ensure client satisfaction by cultivating strong, trust-based client relationships. Responsibilities: Account Planning & Development • Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies. • Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies. • Support CSL leader in definition of tactics and goals to align organizational responsibility for achieving results. Client Relationship Management • Build and maintain deep, trust-based relationships with key stakeholders focused on business development. • Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders. • Identify and pursue up-sell/cross-sell opportunities within the existing portfolio. Account Expansion & Sales • Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals. • Qualify untapped client needs; introduce additional service lines and specialized expertise. • Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams. • Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches. • Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals. • Maintain CRM accuracy; report on account status and development activities. Client Satisfaction • Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders. • Proactively surface and resolve satisfaction issues; notify account team and direct manager. • Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered. Requirements: Experience • 5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring) • 2+ years in a Sales role within a service company. • Previous practitioner experience in software and/or data engineering preferred • Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&M, Dedicated Team, Fixed Price), and commercial terms. Language & Communication • Fluent/Advanced English (US/Canada native-speaker standard). • Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value. Other Requirements • CRM experience (Salesforce, HubSpot, or similar). • Proactive, outspoken communicator and presenter with high emotional intelligence. • Disciplined, results-oriented; able to travel to USA and Canada for business. We offer*: • Flexible working format - remote, office-based or flexible • A competitive salary and good compensation package • Personalized career growth • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) • Active tech communities with regular knowledge sharing • Education reimbursement • Memorable anniversary presents • Corporate events and team buildings • Other location-specific benefits *not applicable for freelancers