Senior Communication Advisor - Operations & Network

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **A Strategic Role at the Heart of Logistic** **Key Responsibilities** * Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences. * Support day-to-day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute. * Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross-functional partners. * Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution. * Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners. * Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company’s reputation. * Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment. * Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients. * Support relationship-building efforts with corporate clients through clear and consistent communications. * Ensure communication initiatives contribute to operational efficiency and business performance. **Qualifications & Skills** * Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset. * 10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts. * Experience supporting operational environments and working with business teams to develop practical, ready-to-use communication tools and plans. * Experience in multi-site, multi-time-zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline. * Strong stakeholder management skills, including experience working with senior leaders, clients, and cross-functional partners. * Knowledge of the logistics or e-commerce sector. * Full professional proficiency in written and spoken French and English; a third language is an asset. * High level of autonomy, sound judgment, and ability to execute effectively in fast-paced and evolving environments. * Sensitivity to community relations and social acceptability issues. * Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools. * Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast-moving environments. * Action-driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives. * Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences. * Excellent writing, simplification, and storytelling skills. * Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution. * Position based in Montreal, Quebec, with occasional travel to stations; flexible schedule during operational events (ramp-up/peak periods, openings). **Why Join Us?**  At **Intelcom | Dragonfly**, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:  * On-site gym with a personal trainer  * Employer-provided lunch of your choice  * Comprehensive group insurance  * Group RRSP plan  * Care & Well‑Being Activities * Partial reimbursement for public transportation  * Employee Assistance Program   …and much more.  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.  We embrace diversity, ensure equity, and foster a true sense of belonging. _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._