Senior Customer Care Representative

Work Flexibility: Remote or Hybrid or Onsite At Stryker, we hire for potential, mindset, and drive — not just what’s written on a resume. Some of our strongest performers have come from backgrounds in customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you’re looking to grow your career in medical technology and make a meaningful impact, this could be the opportunity you’ve been waiting for. **About The Role** As a **Senior Customer Care Representative**, You’ll be the go-to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day. **Your responsibilities will include:** * Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions. * Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency. * Drive continuous improvement initiatives that enhance quality, accuracy, and customer outcomes. * Support compliance and audit readiness through strong process governance and documentation management. * Partner closely with leaders and cross-functional teams to share knowledge, improve workflows, and embed best practices across Customer Care. **Who You Are** You’re someone who naturally **takes ownership**. People come to you because you’re calm under pressure, solutions-focused, and know how to navigate complexity with confidence. **You’’ll bring:** * Experience handling escalations or complex customer enquiries within a customer service or operations environment. * Strong problem-solving skills with the ability to think critically and make decisions confidently. * Exposure to process improvement, compliance, or operational support activities will be highly regarded. * Excellent communication skills and the ability to build credibility with both customers and internal stakeholders. **Requirements:** * Full Australian working rights **Why Join Us?** When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career and make a real impact. Some of our benefits include: * Health care, financial wellbeing, and insurance options to help you stay healthy and secure * Ongoing training and career development opportunities so you can keep growing * Paid parental leave and volunteer days to support your life outside of work **If you’re interested in applying for the role, please include a few lines at the top of your CV answering: “Why do you want to join Stryker?”** If this sounds like the right opportunity for you, we’d love to hear from you. Travel Percentage: None