Senior Customer Care Representative

Work Flexibility: Remote or Hybrid or Onsite At Stryker, we hire for mindset, potential, and drive, not just what's on a resume. We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you. Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you. ### **About the role:** As a **Senior Customer Care Representative**, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day. ### **Your responsibilities will include:** * Managing customer enquiries and providing timely, professional support. * Assisting with complex requests and escalations. * Identifying opportunities to improve processes and customer outcomes. * Building strong relationships with customers and internal stakeholders. * Sharing knowledge and supporting a positive, high-performing team culture. ### **Who You Are** You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer. ### **You'll bring:** * Experience in a customer service or customer-facing environment. * A passion for delivering outstanding customer experiences. * Strong problem-solving skills and a proactive mindset. * The ability to work independently while being a supportive team player. * A willingness to learn, grow, and embrace feedback. * Excellent communication and relationship-building skills. * A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker. Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? We'd love to hear from you. Apply now and join us in helping improve patient outcomes every day. Travel Percentage: None