Senior Customer Operations Manager

**Senior Customer Operations Manager** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities**  * Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. * Guide leaders in analyzing department results for trends and improvement opportunities. * Track and report gross profit, return, vendor performance and customer feedback metrics. * Work with other Uline teams to enhance customer service processes and identify new product opportunities. * Build strong vendor relationships to resolve issues quickly and enhance service quality. **Minimum Requirements** * Bachelor’s degree. * 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. * Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. * Travel to Uline’s North American branches and to vendors. **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. **Employee Perks** * Café featuring affordable daily meal options from local restaurants. * On-site fitness center and beautifully maintained walking paths. * Best-in-class, clean, modern facilities. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.  Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!