Senior Customer Retention Specialist

**About Us** Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. ### Position:          Customer Retention Specialist ### Job Level:        E3 ### Location : Bangalore (Onsite) ### As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you! ### Who you’ll report to: ### This role reports to VP of Global Customer Retention (based in the US) ### You’ll make an impact by being responsible for: * ### Meeting or exceeding assigned sales objectives and quotas for renewal business * ### Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention * ### Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track * ### Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal * ### Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts * ### Maintaining, updating, and managing all SalesForce.com renewal opportunities * ### Manage large enterprise accounts ### You will be a great fit if you have: * ### 3 -7 years of Renewal or account management experience * ### Experience selling software products that are on-demand and recurring in nature * ### Experience using Salesforce.com as CRM required * ### Software Sales experience; SaaS or subscription sales (Must) * ### Experience and knowledge of AI, Automation and/or APA preferred * ### Experience using Salesforce CPQ (is a must) * ### You excel in these key competencies: * ### High problem-solving ability to learn and adapt quickly while being a self-starter * ### Team-oriented with the ability to succeed in an entrepreneurial environment * ### Committed, enthusiastic and coachable with a desire to thrive in sales environment * ### Strong presentation and communication skills (verbal, written, and listening) * ### Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.