Senior Customer Service Manager

**Senior Customer Service Manager** **Georgia Branch** **705 Braselton Industrial Blvd, Braselton, GA 30517** Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Relocation assistance is available for qualified candidates.** **Position Responsibilities**  * Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations. * Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture. * Review daily and weekly reports to monitor performance metrics and make improvement recommendations. * Recruit, retain and motivate staff to ensure the highest levels of customer service. * Manage personnel matters including delivering performance reviews and coaching. **Minimum Requirements** * Bachelor’s degree. * 5+ years of experience in customer service operations and or management. * Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. * Effectively communicate with your team, colleagues, management and across other departments. **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. **Employee Perks** * Best-in-class, clean, modern facilities. * First-class fitness center and beautifully maintained walking trails. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-TK1 #LI-GA001 (#IN-GAMANC) #ZR-GACS Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!