Senior Customer Support Specialist

This might just be the best support job in the world. ### **About Fyxer** Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers. ### **What You’ll Be Doing** * Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding * Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed * Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team * Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks * Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace. ### What Success Looks Like * You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased * You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading * You consistently resolve complex technical issues with confidence and speed * You proactively refine key support processes * You're a trusted cross-functional partner who people actively seek out * You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters ### What You Bring * 5+ years in customer or technical support, within a B2B SaaS environment * Strong written and verbal communication skills * Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions * Curious, coachable, and driven to exceed goals * Startup-ready: adaptable, fast-moving, and hands-on * Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others * A genuine opinion and interest in AI and the future of work ### Salary and other bits: * ### Salary: $75,000 + $85,000 Equity * This will be a fully remote role to begin with as we build out our Austin presence. Hence, you **must live in Austin to be considered.** * Private medical, pension and lunch provided everyday ### The Hiring Process 1. Submit your CV (no need for a cover letter) 2. ### We’ll review it 3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins) 4. Customer case study with a panel (45 minutes) 5. ### Meet more of the team (30 minutes) ### **The Fyxer Reality: Why We Win** * **The Trajectory:** We grew from $1M to $30M ARR with a team of just 32. * **The Evidence:** Ranked **7th in Andreessen Horowitz’s list of top AI apps**. Every other company in that top 10 is valued at $10B+. We are the outlier. * **The Culture of Agency:** We hire exceptional people, give them total ownership, and get out of their way. * **Zero Bureaucracy:** No slow-motion decision-making. No "alignment" meetings for the sake of it. ### Compensation Range: $75K - $85K Originally posted on [Himalayas](https://himalayas.app)