Senior Database Support Analyst

\_x000D\_\* Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.\_x000D\_ \* Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.\_x000D\_ \* Communicates progress and resolution to the client and documents all work in a case record.\_x000D\_ \* Assists field technicians who are troubleshooting problems or repairing product\_x000D\_ \* Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.\_x000D\_ \* Report defects and design issues to our development teams.\_x000D\_ \* Stays abreast of current technology in products, design changes and new products offered.\_x000D\_ \* Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.\_x000D\_ \* Reports defects and design issues to our development teams.\_x000D\_ \* Works on most complex database related issues directly with client DBAs, development and external consultants.\_x000D\_