Senior Desktop Technician

**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **Please log into [myWORKDAY](http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Sr. Desktop Technician 101 Truman Medical Center **Job Location** ================ University Health 4 (UH4) Kansas City, Missouri **Department** ============== IS Technical Support **Position Type** ================= Full time **Work Schedule** ================= 8:00AM - 4:30PM **Hours Per Week** ================== 40 **Job Description** =================== ### **Keep technology running so caregivers can focus on what matters most—providing exceptional patient care.** ### At University Health, technology plays a critical role in supporting our mission to deliver high-quality healthcare. As a **Senior Desktop Technician**, you'll be the trusted technical expert who keeps our workforce connected, productive, and supported. From troubleshooting complex desktop issues to deploying new technology and supporting audio-visual solutions across the organization, you'll make a direct impact on the employee experience and the care we provide to our patients. ### If you're a customer-focused IT professional who enjoys solving technical challenges, working with diverse technologies, and helping others succeed, this is the opportunity for you. ### Why You'll Love This Role ### In this role, you'll have the opportunity to: * ### ✔ Be the go-to technical resource for employees across the organization. * ### ✔ Solve a wide variety of hardware, software, and technology challenges. * ### ✔ Support enterprise technology deployments and system improvements. * ### ✔ Work with modern desktop technologies, collaboration platforms, and audio-visual solutions. * ### ✔ Collaborate with talented IT professionals in a mission-driven healthcare environment. * ### ✔ Make a meaningful impact by ensuring clinicians and staff have the technology they need to deliver exceptional care. ### What You'll Do ### As a Senior Desktop Technician, you will: * ### Provide advanced desktop support to employees both remotely and onsite. * ### Diagnose and resolve hardware, software, printer, peripheral, and operating system issues. * ### Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, and related technology. * ### Support Microsoft applications, business software, and other enterprise technologies. * ### Configure and troubleshoot multimedia and audio-visual equipment, including Zoom, Microsoft Teams, conference room technology, and presentation systems. * ### Document incidents, service requests, problems, and changes while ensuring timely resolution and follow-up. * ### Perform basic network troubleshooting, including connectivity and TCP/IP-related issues. * ### Serve as a liaison between end users, vendors, and IT teams to resolve technical issues efficiently. * ### Assist with organization-wide technology deployments, upgrades, and implementation of third-party solutions. * ### Educate and train users on software applications and technology best practices. * ### Participate in technology projects while managing priorities and meeting project timelines. * ### Promote continuous improvement, exceptional customer service, and adherence to organizational and regulatory standards. ### What We're Looking For ### The ideal candidate is someone who: * ### Enjoys solving complex technical problems and finding practical solutions. * ### Delivers exceptional customer service with patience and professionalism. * ### Thrives in a fast-paced environment where every day brings new challenges. * ### Can balance multiple priorities while maintaining strong attention to detail. * ### Communicates technical information clearly to users with varying levels of technical experience. * ### Works independently while collaborating effectively with teammates and business partners. ### Minimum Qualifications ### ✔ Associate degree in Computer Science, Management Information Systems, Industrial Technology, Business Management, or an equivalent combination of education and related experience. ### ✔ Three (3) years of experience providing computer hardware and software support. ### ✔ Strong knowledge of desktop hardware, software applications, and peripheral devices. ### ✔ Working knowledge of network protocols, including TCP/IP, and common operating systems. ### ✔ Demonstrated ability to troubleshoot technical issues, adapt to changing technologies, manage multiple priorities, and work independently as well as collaboratively. ### ✔ Excellent verbal, written, and customer service skills. ### Preferred Qualifications ### ✔ Experience supporting technology in a healthcare environment. ### ✔ Technical certifications such as CompTIA A+, Microsoft, or similar industry-recognized credentials.