Senior Director Avp - Ecomm

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem. The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. **Job Description:** **Role:** We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.  The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. **Key Responsibilities**  **1\. Practice Leadership & Strategy**  * Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.  * Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.  * Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.   **2\. Delivery Governance & Excellence**  * Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.  * Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.  * Provide escalation leadership and ensure swift resolution of delivery bottlenecks.    **3\. Client Engagement & Stakeholder Management**  * Act as the senior delivery owner for key enterprise ecommerce clients.  * Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.  * Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.    **4\. People Management & Capability Building**  * Manage and mentor a multidisciplinary delivery team of 60 – 80 members.  * Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.  * Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.    **5\. Operational & Financial Ownership**  * Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.  * Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.  * Drive operational excellence through automation, process optimisation, and best‑practice adoption.    **6\. Innovation & Growth**  * Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.  * Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.  * Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.  **Required Experience & Qualifications**  * 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.  * Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.  * Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).  * Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.  * Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.  * Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery  * Exceptional communication, problem‑solving, and stakeholder management skills.  * Ability to thrive in a fast-paced, high‑growth, matrixed environment.  **Key Competencies**  * Strategic & Analytical Thinking  * Leadership & Team Development  * Delivery & Quality Governance  * Technical & Platform Expertise  * Client Management & Executive Presence  * Commercial Acumen  * Process & Operational Excellence  Cross-functional Collaboration  **Why Join Us?**  * Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.  * Work with marquee clients across sectors and drive measurable business outcomes.  * Collaborative, future-forward culture with strong emphasis on innovation and growth.  **Location:** India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park **Brand:** Sokrati **Time Type:** Full time **Contract Type:** Permanent