Senior Director

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a General Manager Operations is to drive organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Operations. **Job title:** Senior Director **Job Description:** **Education:** Any Graduate or Postgraduate **Experience:** 18+ years of experience in healthcare (Billing & Enrollment, provider data management, speciality claims, Dental etc) in an outsource environment responsible for multiple sites and clients. Healthcare Industry Preferred. 10+ years of team handling experience. **Roles & Responsibilities:** * Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met. * Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives. * Lead cross-functional activities and communication to further partnership between organization and assigned clients. * Examine financial data and use them to improve profitability * Manage Budget and forecast * Familiarize with HIPAA regulations * Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices. * Responsible for leading, providing professional development, and evaluating direct reports. * Prepare, deliver, and facilitate both client and internal business presentations and meetings. * Ensure both internal and external customers are provided with the highest quality service. * Experience with Client relationship management * Evaluating the performance of supervisor to ensure that they are meeting performance standards. * Experience of managing CSAT * Should be responsible for retaining talent * Ensure addition of new logo to the business * Channelize AI and other advanced technologies to enhance business development **Mandatory Skills**: * Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. * Excellent presentation and client interaction skills. * Proficiency with the necessary technology, including computers, software applications, phone systems, etc. * Ability to improve and/or transform teams processes across functions within the organization. * Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. * Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. * Strong operational and financial acumen, executive presence, and the ability to lead multiple locations. * Strong business acumen with a broad understanding of fundamental business principles. * Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization. * Experience with client relationship management is required * Lead internal reviews and track operations metrics * Team management - coaching, developing and performance management * • Experience in budgeting and forecasting **Location:** BLR, Surya Wave BuildingIndia