Senior Engineer Customer Quality Engineering

**Job Title:** Senior Engineer, Customer Quality Engineering **Job Description:** **Job Description**  **Customer Quality Engineer (Senior Engineer, L3)**  **Position Summary**  We are seeking a highly motivated and experienced **Customer Quality Engineer (Senior Engineer, L3)** to support and enhance customer quality performance for our **CMP Pad products**. The successful candidate will serve as the primary customer quality interface, driving issue resolution, customer satisfaction, product quality improvement, and cross-functional collaboration throughout the product lifecycle.  **Key Responsibilities**  * Act as the primary quality representative for customers using CMP Pad products.  * Manage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification.  * Lead customer communications regarding product quality, reliability, and technical performance.  * Coordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner.  * Drive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics.  * Support customer audits, quality reviews, and technical meetings.  * Review and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities.  * Prepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation.  * Participate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated.  * Monitor customer quality KPIs and develop action plans to improve customer satisfaction.  * Ensure compliance with internal quality systems, industry standards, and customer-specific requirements.  **Qualifications**  **Required**  * Bachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field.  * 7\+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry.  * Experience handling customer quality issues and leading problem-solving activities.  * Strong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis.  * Excellent analytical, communication, and interpersonal skills.  * Experience working with cross-functional and international teams.  * Ability to effectively manage multiple priorities in a fast-paced environment.  * Business-level English communication skills, both written and verbal.  **Preferred**  * Experience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials.  * Knowledge of wafer fabrication processes and semiconductor manufacturing environments.  * Experience supporting global semiconductor customers.  * Certification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.).  * Familiarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949.  **Competencies**  * Customer Focus  * Problem Solving & Critical Thinking  * Technical Leadership  * Effective Communication  * Data-Driven Decision Making  * Collaboration & Teamwork  * Continuous Improvement Mindset  **Location**  Suwon, South Korea  **Job Level**  Senior Engineer (L3)  **Function**  Customer Quality Engineering  **Customer Quality Engineer serves as the voice of the customer within the organization, ensuring that product quality, reliability, and customer satisfaction expectations are consistently achieved and continuously improved.**