Senior Executive University Counselling Centre University Wellbeing Office

**Senior Executive** The Senior Executive at the University Counselling Centre (UCC) plays a pivotal role in ensuring the efficient and effective functioning of the centre. This role exists to support the administration and management of professional counselling/psychological services and resources at UCC. It serves to coordinate mental health practitioners’ case assignments, collect and compile data and reports, and execute the day-to-day operations of the centre. The role also serves as the initial point of contact for students seeking counselling/psychological services, creating a welcoming and supportive atmosphere while also ensuring that counselling/psychological services are organised, data-driven and aligned to promoting student wellbeing. **Key Responsibilities:** Client Service * Respond promptly and professionally to student and stakeholder enquiries via phone, email or in-person visits. * Provide accurate information about counselling/psychological services and appointment scheduling. * Maintain a positive and welcoming atmosphere at the front desk. Case Assignment Coordination * Assign cases to mental health practitioners efficiently and in a timely manner based on availability and need. Reception and Operations * Manage the front-facing reception, including scheduling appointments and maintaining calendars. * Coordinate logistics for workshops, seminars and events hosted by UCC/University Wellbeing Office (UWO). * Manage UCC daily operations smoothly and efficiently. Administrative Support * Monitor and manage UCC’s facilities and equipment to ensure proper maintenance and address any issues or repairs related to facilities and equipment. * Support the implementation and maintenance of technology solutions and software applications to enhance operational efficiency and data management. * Assist with administrative tasks such as managing supplies and budgeting. Data Compilation and Analysis * Gather and compile data related to counselling/psychological sessions, student demographics and feedback. * Assist in analysing data to identify trends, generate regular reports, and make recommendations for service enhancement. **Requirements:** * Minimum qualification of a good diploma with at least 3 years of relevant work experience, or a degree from a recognised university. Preferred fields include psychology, counselling, social work, education, or other related disciplines. * 1-3 years of experience working in an administrative role in an educational, mental health or social service setting. * Experience in data collection, analysis, and reporting is valuable. * Possess effective organisation and time management skills * Possess strong problem-solving skills * Possess good interpersonal and communication skills * Proficient in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems) We regret that only shortlisted candidates will be notified. Hiring Institution: NTU