Senior Field Engineer

This position supports a customer-dedicated SME program with the objective of enabling site teams to use a consistent troubleshooting methodology and to independently assess system performance issues. Supported personnel should be capable of formulating clear, data-supported problem statements and progressing toward resolution using established processes and tools. Work Location: Dayton, OH (On-site; relocation required) POSITION RESPONSIBILITIES * Lead and oversee training of site representatives on structured problem assessment, data gathering, and effective troubleshooting practices. * Mentor site personnel to ensure a consistent problem-solving approach using internal methodology. * Drive reduction of system stops/errors and support system optimization, reliability improvements, and operational efficiency at assigned sites. * Partner with Internal SMEs and site personnel to ensure consistent program outcomes (training effectiveness, stop/error reduction, optimization targets). * Provide initial focus on sensor calibration best practices, including identifying when recalibration or deeper review is needed for underperforming vehicles related to automation kit performance. * Coach site teams on what to look for during issue assessment and how to build clear, data-supported problem statements. * Perform self-directed work based on site performance and operational priorities; establish daily/weekly objectives and track progress. * Provide ideas, examples, and guidance to address difficult or recurring problems. * Make software and hardware adjustments as needed to improve performance and reduce recurrence of issues. * Monitor and interpret system performance metrics; identify trends, anomalies, and improvement opportunities. * Deliver training and serve as a technical interface for operational stakeholders. * Collaborate with other engineers on projects and continuous improvement initiatives. * Travel to additional sites as required based on program needs. SUPERVISORY RESPONSIBILITIES No direct people-management responsibilities. However, training and mentoring of site resources is critical to the success of this role and the customer-dedicated SME program. SKILLS AND ABILITIES Communication: * Ability to communicate highly technical information to varied audiences and tailor messaging for less technical stakeholders. * Ability to write reports, business correspondence, and work instructions/technical notes. * Ability to present information effectively and respond to questions from managers, engineers, and site stakeholders. Technical/Math: * Ability to apply probability/statistics and fundamentals of geometry/trigonometry to practical situations. * Comfort with fractions, percentages, ratios, and proportions. * Familiarity with controls theory concepts (e.g., PID loops) and mathematical models of system control. Reasoning/Problem Solving: * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to interpret technical instructions in mathematical/diagram form and work across abstract and concrete variables.