Senior Field Service Engineer

### Job Title Senior Field Service Engineer ### Job Description **Position Summary:** As a Senior Field Service Engineer (SFSE) you will support Vanderlande customer sites from a mechanical and electromechanical perspective. This role will primarily support the launching of new customer sites, with occasional support at existing facilities. The work will be alongside customer employees acting as a consultant, supporting incident restoration, root cause analysis, and other system improvements. **Essential Functions** * Support troubleshooting incidents on Vanderlande supplied equipment * Working alongside the customers to perform system maintenance * Performing health checks and audits on the mechanical aspects of the system * Performing emergency corrective maintenance * Act as main liaison between the site and Vanderlande on electromechanical issues * Work to process and escalate as required * Write up incident summaries and provide reports as and when required **Required Education & Experience** * Experienced to degree level in a relevant competency \- Mechatronics \- Service Technician \- Electromechanical * Minimum 3 years’ experience in material handling systems **Preferred Education & Experience** * Bachelor’s degree in mechatronics or mechanical engineering * 5 years’ experience in supporting material handling systems **Required Competencies** * Strong communication skills, written & verbal * Able to work on own initiative * Able to prioritize work as and when needed * Willing to learn and improve technical capabilities * Good analytical skills * Solution-oriented attitude * Great troubleshooter and problem solver **Travel** This role will be focused on launching new customer buildings in North America. You will be required to travel most of the time on short-term assignments. Travel is estimated to be 75%-100%. In between travel assignments you will work out of the Vanderlande NA headquarters in Marietta GA.