Senior Functional Solution Architect – SaaS Implementation

### **About the role** As a **Senior Functional Solution Architect – SaaS Implementation**, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. This is a hands-on functional SaaS role focused on complex implementation solution design, configuration quality, troubleshooting and reusable standards. It is not a cloud-infrastructure, software-development or pure pre-sales position. The responsibilities are split into customer-focused and internal/product-focused areas. **Customer-focused responsibilities:** * Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly. * Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance. * Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations. * Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training. **Internal & Product-Focused Responsibilities:** * Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills. * Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions. #LI-MB1