Senior IT Engineer

### This is a remote position. **Only LATAM-based candidates (bilingual in Spanish and English)** We are seeking a highly skilled **Senior Infrastructure & Security Engineer** to join our remote IT team. This role is ideal for a proactive and experienced professional who can handle advanced troubleshooting, manage and improve IT infrastructures, and ensure the stability, security, and scalability of both internal systems and client environments. **Responsibilities** * Provide advanced technical support and remote troubleshooting for network, hardware, and software issues. * Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments. * Administer, configure, and maintain IT systems, backups, and disaster recovery processes. * Design and implement infrastructure improvements to enhance performance, security, and scalability. * Configure and support networking components (firewalls, VPNs, VLANs, routing). * Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms. * **Hands-on experience with QuickBooks is REQUIRED** (the candidate must be comfortable supporting users and troubleshooting QuickBooks-related issues). * Lead or assist in incident response efforts, including security-related events and high-priority outages. * Document procedures, configurations, and technical environments accurately. * Assist with onboarding and access management across multiple client accounts. * Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up. * Proactively identify opportunities to improve workflows, reliability, and security standards. * Ensure compliance with security and data protection best practices across all environments. ### Requirements * 7+ years of experience in IT infrastructure, systems administration, or MSP environments. * Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments). * Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms. * Experience managing backups, disaster recovery, and endpoint security. * Familiarity with automation or system integrations (Zoho, Monday, or similar tools). * Ability to troubleshoot complex issues independently. * Strong English communication and documentation skills (B2–C1 required). * Ability to manage priorities and work effectively in a fully remote environment. * Reliable workstation setup and stable internet connection. ### Benefits * Long-term contractor collaboration. * Fully remote work environment. * Exposure to diverse U.S.-based clients and infrastructure projects. * Opportunities for professional growth and technical specialization. Originally posted on [Himalayas](https://himalayas.app)