Senior IT Ot Support Engineer

As an In-country IT Support Specialist, you will play a crucial role in ensuring the efficient operation of our organization's IT systems within your designated locations. You will provide technical support to employees, resolve IT-related issues, be the escalation point for OT queries, and collaborate with the global IT team to maintain a stable and secure IT environment. Act as in-country single point of accountability for all IT projects to be deployed into your Locations. **Key Responsibilities:** **User Support:** * Provide first-level technical support to end-users, addressing hardware, software, and network-related issues. * Respond promptly to IT support requests via email, phone, or in-person, ensuring timely issue resolution. * Assist employees with computer setup, software installation, and troubleshooting. **Hardware and Software Maintenance:** * Conduct regular maintenance, upgrades, and repairs of computer hardware and peripherals. * Install, configure, and update software applications as needed. * Monitor and manage inventory of IT assets and equipment. **Network Support:** * Assist in setting up and maintaining local network infrastructure. * Troubleshoot network connectivity issues and ensure a stable internet connection. * Collaborate with the central IT team to implement network security measures. **OT Support** * Collaborate with the Level 1 OT support team to ensure queries are resolved within SLA. * Ownership of all activities and Projects on supported OT sites. **Security and Data Protection:** * Enforce IT security policies and procedures within the location. * Conduct regular data backups and assist in disaster recovery planning. * Educate employees on IT security best practices. **Documentation and Reporting:** * Maintain accurate records of IT equipment, software licenses, and support requests. * Generate reports on IT-related activities and issues for management review. **Vendor Management:** * Liaise with local IT vendors and service providers to ensure timely resolution of issues. * Assist in evaluating and selecting IT vendors as needed. **Training and Knowledge Sharing:** * Provide training to employees on IT tools and applications. * Share knowledge and best practices with the local team. **Applications Support:** * Provide support for business-critical software applications used by local teams. * Troubleshoot application-related issues, including installation, configuration, and user access problems. * Collaborate with global IT team, Software vendors or developers to resolve complex application issues. * Assist in the testing and deployment of application updates and patches. **Local Project Implementation:** * Participate in the planning and execution of IT projects specific to the local office or region. * Coordinate project activities, including hardware and software upgrades, migrations, and installations. * Ensure that project timelines and objectives are met within budget constraints. * Provide technical expertise and support during the implementation of IT solutions **Qualifications:** * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Proven experience in providing IT support and troubleshooting. * Strong knowledge of operating systems (Windows) and common software applications. * Familiarity with networking concepts and protocols. * Excellent communication and customer service skills. * Ability to work independently and collaboratively in a global team. * Exposure to Fuel Energy Downstream industry an advantage. * Relevant certifications (e.g., ITIL, CISCO, Microsoft Certified Desktop Support Technician) a plus.