Senior Manager HR Shared Services

**Key Responsibilities** **Leadership:** * Manage and develop the HR (Associate Success) Shared Services team, fostering collaboration, accountability, continuous learning, and consistent service delivery. * Build a culture for the team focused on customer service, accountability, continuous improvement, and operational excellence. * Oversee core HR administrative services, including onboarding, benefits administration, employee life-cycle processes, records management, and offboarding. * Provide coaching, mentorship, and day-to-day support to team members to promote professional growth and performance. **Process Optimization & Continuous Improvement:** * Identify and support opportunities to centralize, standardize, and improve HR operational processes across the region. * Monitor emerging HR service delivery trends and technologies and provide recommendations to improve effectiveness. * Support effective use of HR technology platforms and partner with stakeholders to improve system utilization and integration with business processes. * Identify opportunities to leverage AI and automation to improve service delivery and reduce manual effort. **Compliance & Risk Management:** * Ensure HR service delivery practices comply with applicable labor laws, data privacy requirements, organizational policies, and internal controls. * Maintain accurate, secure, and compliant employee records and documentation standards. * Serve as an escalation point for complex HR service issues and support timely, effective resolution. **Employee & Leader Support:** * Partner with HR Business Partners, regional BYonder Care teams, Payroll, Finance, and business leaders to support evolving organizational needs. * Ensure timely resolution of employee and Sr Director and below inquiries. * Improve employee experience through streamlined processes and service delivery. **Qualifications** * Bachelor’s degree in Human Resources, Business Administration, or a related field. * Experience in HR operations, shared services, or a related field. * Experience in a people leadership role, preferably managing teams across multiple European Countries. * Experience as an HR Business Partner or Employee Relations Specialist.   * Solid knowledge of employment laws and regulations * Proven experience managing AS and case management technology platforms * Strong background in process optimization, change management, and project management. * Strong leadership and people management skills. * Strong analytical and problem-solving capabilities. * Exceptional communication and interpersonal skills. * Strong Customer-centric mindset. * Ability to collaborate and influence across various stakeholders. * Proficiency in AS technology and data management systems. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.