Senior Manager - Service Delivery

* Lead and coach managers to strengthen team capability and drive outcomes. * Ensure execution against performance standards across all direct and indirect teams. * Monitor and analyze operational KPIs to identify improvement levers. * Drive urgency and accountability through visible leadership. * Implement new tools and process enhancements with precision. * Translate team goals into behaviors that serve business and client outcomes. * Leverage feedback to coach for impact and improve service delivery. * Navigate and lead teams through change with clarity and momentum. * Identify high-potential talent and advance succession plans. * Conduct weekly coaching-focused 1:1s with all direct reports. * Facilitate hands-on Manager Labs to scale resilience and upward communication. * Track coaching effectiveness and team engagement metrics. * Lead cross-functional initiatives as a transformation owner. * Provide strategic insights to leadership during planning and review cycles. * Build a high-performance leadership culture through visible reinforcement of expectations.